David Rivero Email & Phone Number

New York, Ny, Us

Digital & Client Experience: Owner of TIAA's Transitioning-to-Retirement and In-Retirement Customer Journeys. Responsible for: -Orchestrating CX requirements & integration across all customer touch-points related to Transitioning & Retirement as well as Money Out transactions (withdrawals, loans and RMD) -Driving feature/capability roadmap development and enterprise prioritization -Ensuring integration of digital and non-digital experiences across the enterprise -Diagnosing friction in Transitioning & Retirement customer experiences & prioritizing ongoing enhancements

New York, Ny, Us

New York, Ny, Us

TIAA is a leading retirement provider focusing on institutions and individuals in the academic, medical, cultural, research and governmental communities. TIAA offers solutions that help provide lifetime financial security and well-being. -Responsible for executing a multi-year roadmap to develop an industry leading retirement income offer. -Lead a cross-functional team across Marketing, Technology, Operations, Distribution and Product to enhance the experience for individuals transitioning into retirement. -Ensure alignment across corporate initiatives that contribute to TIAA's retirement income leadership.

San Francisco, California, Us

SigFig is dedicated to making high-quality investment advice more accessible and affordable to investors. Using a combination of design, data science and technology, SigFig empowers investors with the information and guidance they need to achieve their personal financial goals.Headquartered in San Francisco, SigFig is backed by top-tier venture capital firms, including Bain Capital Ventures, Union Square Ventures, DCM, and Nyca Partners, and leading financial institutions including Santander Innoventures, UBS, Eaton Vance and New York Life. Learn more at www.sigfig.com.

London, Gb

Led both client and internal teams responsible for delivering complex consulting projects while managing budgets, timelines and margins. Coached staff to develop their skills and careers and collaborated with teams to create thought leadership content that has been featured by industry publications.

New York, Ny, Us

Business Architecture consultant for U.S. Business. Program managed large, transformational programs that fell into the following two categories: -Reengineered organizational Operating Models and processes to better align with enterprise and channel strategy, increasing automation, rationalizing processes and reducing cost. -Centralized or sourced processes to third parties or different geographies to improve customer service and quality while minimizing cost.

New York, New York, Us

Management Associate in a rotational program within Citigroup Operations & Technology. Rotational areas included Citigroup Corporate Reality, Global Payment Services and Latin America Financial Reporting.