Guy Rivers 🌈 Email & Phone Number

Denver, Co, Us

Dublin 2, Ie

+ Support 1-2 Strategic Growth Priority Areas at any given time (est. 2-3 SGPs/year)+ Create market intelligence blueprints to influence talent strategies+ Support the creation of presentations to showcase research findings as well as provide input at senior stakeholder meetings+ Engage with senior level leaders regularly to understand specific profile/skill/location requirements+ Discover and utilize effective and sustainable diverse talent channels to identify and engage world class talent utilizing a talent led approach+ Provide world class candidate experience to candidates/prospects/referrals and be the ambassador/custodian of Accenture’s Talent brand+ Provide feedback and updates on candidates to hiring managers, referrers, and directly to candidates+ Use recruitment systems appropriately and with a focus on data integrity to ensure accurate reporting and compliance to data protection legislation+ Enable local Recruiters with talent mapping, target competitors, and candidates lists when demand has been confirmed and the SGP is transitioned to the appropriate local countries

Denver, Co, Us

+ Recognized for exceptional customer service by clients, team members, management, and the Executive Leadership Team+ Rated “Regularly Overachieves” for Mastery of Customer Service in 2021 Performance Review+ Communicate with clients via phone, email, and chat to meet Service Level Agreements (SLAs) and ensure a responsive and high-touch support experience+ Develop text, image, and video support deliverables for clients+ Identify and report at-risk events to facilitate client satisfaction and retention+ Train upcoming support agents+ Recruited candidates for positions via social media platforms such as LinkedIn, Facebook, and TikTok+ Support candidates through the application and interview process+ Member of the Black Excellence Employee Resource Group

Washington, Dc, Us

+ I helped gather demographic information about Denver residents in my neighborhood for the 2020 US Census.+ I met some really cool folks as I went door-to-door to interview respondents and record their demographic information.+ Did you know the 2020 Census only had two gender options, so #nonbinary folks weren't accurately counted?

Orlando, Florida, Us

+ Rated "Innovating" for designing a comprehensive and culturally responsive digital curriculum to engage, accommodate, and support middle school students+ Founded a monthly “Tech Tuesdays” event to demonstrate educational technology products to teachers and students+ Served as ELA Instructional Technology Advisor+ Developed support procedures and troubleshooting documents to streamline the support process for students+ Founded Entrepreneurship Club, an after school activity, to introduce students to concepts in entrepreneurship, financial literacy, and technology+ Fundraised $2,500 via a DonorsChoose campaign to purchase school supplies+ Recognized for excellent communication and collaboration with students and parents through email, phone, chat and mobile applications

Tallahassee, Fl, Us

+ Provided phone and email technical support during the rollout phase of a new website for applicants and recipients of unemployment benefits+ Awarded “Top 10%” recognition for customer satisfaction, support ticket resolution, and knowledge base contributions

Atlanta, Ga, Us

+ Maintained current and accurate information in Client Relationship Management (CRM) systems+ Utilized multiple data resources to perform expansive research and standardize information+ Facilitate CRM success for professional service firms with a focus on accuracy and an attention to detail+ Managed customer request tickets to meet Service Level Agreements (SLAs)

Altamonte Springs, Fl, Us

+ Maintained a CRM database of more than 140,000 clients.+ Utilized Microsoft Excel formulas and functions.+ Developed best practices for data standardization.+ Spearheaded project to gather international prospects.+ Uploaded contacts into Constant Contact, an email marketing service.+ Collaborated with both in-person and remote teams+ Facilitated LiveMeeting webinars and provided support to attendees+ Managed Twitter and Linkedin social media accounts.+ Troubleshot technical issues with office software and equipment.

Gainesville, Florida, Us

+ Represented the University of Florida’s College of Journalism and Communications as an ambassador during tours for alumni and prospective students+ Provided administrative assistance to the College of Journalism and Communications+ Promoted employment opportunities via the College of Journalism's website+ Copy-edited press releases and student portfolios

Gainesville, Florida, Us

+ Organized and published copy, photos, and video content using content management systems+ Published content to Twitter, Facebook, Instagram, YouTube and RSS feeds+ Provided help desk support for colleagues and users+ Edited photos using Photoshop, Canva, and Pixlr

Gainesville, Fl, Us

Assisted with the live production of noon and evening newscasts for WUFT-TV, the public broadcasting station for North Central Florida. Operated video camera, teleprompter and video tape recorder during newscasts. Trained new students for positions in noon and evening newscasts.