A Business Development and Accounts Manager specializing in driving sales through strategic communication. Proven track record of aligning messaging with business objectives, enhancing brand reputation, and optimizing sales operations for growth• Implement and manage a CRM system to track customer interaction, sales activities and pipline management.• Ensure an accurate and up-to-date customers data in the CRM to maintaine an efficient workflow.• Proactively engage with the customers to understand the requirements and provide personalised solutions. Maintaining and growing the global accounts in UAE.• leading business development and deployment of new electric commercial vehicles.• Build and maintain strong relationsip with customers, ensuring their needs understood and met.• Qualify leads and collaborate with the entire sales team to prioritize high potential opportunities.• Managing the organization's reputation and addressing current and potential challenges• Collaborate with the internal teams to address technical, finance requirement and challenges.• Provide timely and effective responses to customer inquiries through different communation channels.• Developing and excuting lead generation strategies and compagns to generate new business opportunities.

• Improve customer care experience, create engaged customers and facilitate organic growth.• Generating sales leads, building sustainable relationships with the partners.• Communicating with internal teams to discuss sales targets.• Manage and lead the Customer Care Team and be available to design a creative problem solving process for all team members.• Set a clear mission and deploy strategies focused towards that mission.• Develop service procedures, policies and standards.• Understanding and regulating all costing inputs. • Lead the customer complaints to be noted down and forwarded to QC for analysis and updating the sales executive.• Keeping a record of customer interaction and details of actions taken.• Maintain professional working relationship with internal (Employees) and external customers• Adhere to agreed service standards of Timelines, Accuracy and Appropriateness• Work effectively as part of a team to achieve individual, team and organization’s objectives, sharing knowledge and skills as appropriate.

 Handling all reinsurance issues (correspondences and settlement accounts). Treaties management. Following up the outstanding premiums Advice the team / brokers on policies and operating procedures to ensure functional effectiveness of business Determine price schedules and discount rates Represent company at life insurance association meetings Resolve customer complaints regarding sales and services Review operational records and reports to the management and determine profitability Introducing new products and promoting them through regular visits and frequent communication with the costumers. Monitoring and reporting on performance of the team.

 Gathering and Assessing background information on the client. Studying various insurance proposals; Calculating possible risks and deciding how should be the premium (individual / group). Deciding whether the risk should be shared with the Reinsurer. Computing results for appropriate premiums using actuarial information, other statistic and own judgment.  Visiting brokers / potential customers and preparing cost. Liaising with specialist such as surveyors / doctors for risk assessment. Gathering information and various types of reports (medical records) from specialists. Negotiations terms with policy holders or their brokers.  Insuring that the premiums are competitive. Negotiating with policy holder / brokers and drawing up the contract. Writing policies and adding specific conditions when required. Policies renewal Policies cancelation  Keeping detailed and accurate records of policies underwritten and decisions made. Personal accident and workmen compensation Follow up SISC (Syrian Arab Republic Insurance Supervisory Commission) decisions and fill out required statistics Coordinate with other departments and branches in respect the life section issues Following up and supervising the Banc-assurance products Coordinate with the bank regarding Responsible of all insurances related to the Loans (car, house, personal, loans and facilities “credit”) & bank assurance products. Claims studying (collecting accurate information and documents to proceed with the claim, ensuring fair settlement of a valid claim) Preparing the movement of monthly and quarterly accounts (reinsurance share and reserve) related to the company and Reinsurance Coordinate with IT software team to update and improve the life insurance software. Checking travel insurance production  Checking the movement of monthly and quarterly accounts related to the company and Reinsurance regarding travel insurance  Travel Claims