Riwan Bellour Email & Phone Number

Oxford, Gb

Paris

- B2C user support on the classic app - User support via email and social networks - Validation and review of new customer profiles - Fraud reporting - Optimization of tools: monitoring, automation of Zendesk, writing and implementation of macros

Ville De Paris, Île-De-France, France

Operations managementDispatch of the drivers | Management operationsDaily management of the driver fleetFlow optimization, resolution of operational issuesB2B & B2C customer support via emails, chats, calls, SMS, Facebook | Complaints management

Paris Et Périphérie

- welcoming the guests- mixology- events organizing- restaurant service

Paris, France

Entreprise & Diplomatie (E&D) is a subsidiary of the foremost European provide of strategic intelligence, ADIT Group, dedicated to operationnal business diplomacy. They offer a set of services to their clients:-Strategic and diplomatic advice;-Operational mediation;-Advocacy and influence.Since I joined E&D, I have worked closely with former Ambassador Chantal Poiret on two projects:-Advice and assistance for the public affairs with European and international… Show more Entreprise & Diplomatie (E&D) is a subsidiary of the foremost European provide of strategic intelligence, ADIT Group, dedicated to operationnal business diplomacy. They offer a set of services to their clients:-Strategic and diplomatic advice;-Operational mediation;-Advocacy and influence.Since I joined E&D, I have worked closely with former Ambassador Chantal Poiret on two projects:-Advice and assistance for the public affairs with European and international institutions of a leading operator in the commercial satellite business;-Cooperation with the OECD Secretariat in countering illicit trade through the elaboration of international tool to increase transparency in free zones.I have completed, in parallel, a number of tasks:-Weekly media monitoring of infrastructure and energy projects in Africa to support the development strategy of an investment fund;-Translation of key documents from French to English to be shared with stakeholders and clients;-Participation in study preparation and reports on sectors or countries of interest;-Independent documental research and analysis of countries (Latin America, African and the Middle East);-Liaison with private and public stakeholders and taking minutes of meetings with clients or stakeholders. Show less

Région De Paris, France

-drafting reports (about economics, defence, security and culture in MENA)-market researchs-media monitoring

Région De Paris, France

- drafting of amendments- writing of press releases and articles- following of the legislative process- work with the parliamentary Defence and Armed Forces committee

Master'S Degree, History, Mention Bien

Master'S Degree, Middle Eastern Studies

Activities and Societies: KCL's Swimming and Water-Polo team, Arab society Le master d'études du Moyen-Orient de KCL permet d'acquérir de.

Licence Science Politique, Relations Et Affaires Internationales

Activities and Societies: Swimmer representing the university in sporting events

University Diploma, Arabic Studies, Mention Assez Bien

Le DU de langue arabe de la Sorbonne permet d'acquérir d'excellents notions en arabe standard. Les professeurs sont d'excellents.

University Diploma, Common Law

Bachelor Of Business, Economics And Law, Business, Economics And Law

Activities and Societies: General Secretary of Dauphine Eloquence (French debating association), member of Frateli Association

Baccalauréat, Es (Economics), Highest Honors