- B2C user support on the classic app - User support via email and social networks - Validation and review of new customer profiles - Fraud reporting - Optimization of tools: monitoring, automation of Zendesk, writing and implementation of macros

Operations managementDispatch of the drivers | Management operationsDaily management of the driver fleetFlow optimization, resolution of operational issuesB2B & B2C customer support via emails, chats, calls, SMS, Facebook | Complaints management

- welcoming the guests- mixology- events organizing- restaurant service

Entreprise & Diplomatie (E&D) is a subsidiary of the foremost European provide of strategic intelligence, ADIT Group, dedicated to operationnal business diplomacy. They offer a set of services to their clients:-Strategic and diplomatic advice;-Operational mediation;-Advocacy and influence.Since I joined E&D, I have worked closely with former Ambassador Chantal Poiret on two projects:-Advice and assistance for the public affairs with European and international… Show more Entreprise & Diplomatie (E&D) is a subsidiary of the foremost European provide of strategic intelligence, ADIT Group, dedicated to operationnal business diplomacy. They offer a set of services to their clients:-Strategic and diplomatic advice;-Operational mediation;-Advocacy and influence.Since I joined E&D, I have worked closely with former Ambassador Chantal Poiret on two projects:-Advice and assistance for the public affairs with European and international institutions of a leading operator in the commercial satellite business;-Cooperation with the OECD Secretariat in countering illicit trade through the elaboration of international tool to increase transparency in free zones.I have completed, in parallel, a number of tasks:-Weekly media monitoring of infrastructure and energy projects in Africa to support the development strategy of an investment fund;-Translation of key documents from French to English to be shared with stakeholders and clients;-Participation in study preparation and reports on sectors or countries of interest;-Independent documental research and analysis of countries (Latin America, African and the Middle East);-Liaison with private and public stakeholders and taking minutes of meetings with clients or stakeholders. Show less

-drafting reports (about economics, defence, security and culture in MENA)-market researchs-media monitoring

- drafting of amendments- writing of press releases and articles- following of the legislative process- work with the parliamentary Defence and Armed Forces committee