• Provided technical support for desktop computers and other peripheral equipment, including installing, configuring, maintaining, and repairing equipment in a networked environment, determining the feasibility of repair or replacement of equipment, and acting on issues as necessary.• Troubleshoot desktop services and systems and makes recommendations for improvements to increase productivity and address workflow issues.• Met with users to determine software, application, or system needs, share solutions, and provides users with recommendations for appropriate solutions to address their needs.• Provided training to users on various systems, applications, and software based on policy organization.• Maintained database of desktop services issues and resolutions for future reference.• Maintained equipment and software inventory, maintain files and documentation for various software installations per organization policy

• Adhered to process to gather and analyze data relating to technology hardware asset life cycles and related processes.• Researched and provide analysis of all activities that have an impact on the value, cost, and risk of technology asset life cycles.• Facilitated maintenance in ITAM practices in the Service Now IT Asset Registry and services and support the principle that the IT Asset register is properly configured and maintained, with appropriate integration with other sources of organizational data.• Designed and conducted online training for 200+ direct and indirect clients• Provided access to hardware asset data in support of essential activities required to support the effective running of the business

Technical Support & System Analyst for computer hardware, software, applications, operating systems, servers, network devices and ensured virus-free network environment and managed communication, electronic devices, stabilizers, printers, and desktop & laptop computers• Administrated the HEP servers, network, and Google app, configured wireless access points & routers• System Analyst for Windows 7, MS Office 2010, Kaspersky & Bit Defender Anti-Virus

• Coordinated the effective deployment of network service change requests throughout the various Information technology groups, service providers, and business stakeholders• Validated information contained in-network services change requests and ensured that impact analysis and risk assessments are completed prior to the work being started. • Researched key information necessary for the approval/rejection of network service change requests to appropriately protect our network infrastructure and business services from unintentional service interruptions• Served as a member of the Change Advisory Board (CAB) to perform peer authorization of changes, and assist in guiding changes within the Change Management teams• Facilitated requirement updates from the BUs and collaborate with the internal IT technical teams and service providers to execute changes correctly as prescribed• Monitored supplier performance against current processes and SLAs, then takes the appropriate corrective action with the supplier when service levels are not met• Facilitated the relationship between Supplier and Business Segments for data network services• Managed escalations from business segments and assist in troubleshooting or directing to the appropriate party