Rickson Cadao Email and Phone Number

Provide exceptional customer service to customers calling in with inquiries and complaintsHandle complex situation and escalation Respond to customer inquiries regarding products and services Utilize a variety of systems and tools to research customer issues and provide solutionsFollow up on customer inquiries as neededMaintain knowledge of current banking regulations and policiesAdhere to all security protocols and proceduresProvide feedback to management on… Show more Provide exceptional customer service to customers calling in with inquiries and complaintsHandle complex situation and escalation Respond to customer inquiries regarding products and services Utilize a variety of systems and tools to research customer issues and provide solutionsFollow up on customer inquiries as neededMaintain knowledge of current banking regulations and policiesAdhere to all security protocols and proceduresProvide feedback to management on customer trends and needsAssist other team members when needed Show less

Provide exceptional customer service to customers calling in with inquiries, complaints, claims and requestsRespond to customer inquiries regarding products and services offered by Wells FargoUtilize a variety of systems and tools to research customer issues and provide solutionsAccurately document customer interactions in the appropriate systemFollow up on customer inquiries as neededMaintain knowledge of current banking regulations and policiesAdhere to all security… Show more Provide exceptional customer service to customers calling in with inquiries, complaints, claims and requestsRespond to customer inquiries regarding products and services offered by Wells FargoUtilize a variety of systems and tools to research customer issues and provide solutionsAccurately document customer interactions in the appropriate systemFollow up on customer inquiries as neededMaintain knowledge of current banking regulations and policiesAdhere to all security protocols and proceduresProvide feedback to management on customer trends and needsAssist other team members when needed Show less

Managing the day-to-day activities of the team.Motivating the team to achieve organizational goals.Developing and implementing a timeline to achieve targets.Delegating tasks to team members.Conducting training of team members to maximize their potential.Empowering team members with skills to improve their confidence, product knowledge, and communication skills.Conducting quarterly performance reviews.Contributing to the growth of the company… Show more Managing the day-to-day activities of the team.Motivating the team to achieve organizational goals.Developing and implementing a timeline to achieve targets.Delegating tasks to team members.Conducting training of team members to maximize their potential.Empowering team members with skills to improve their confidence, product knowledge, and communication skills.Conducting quarterly performance reviews.Contributing to the growth of the company through a successful team.Creating a pleasant working environment that inspires the team Show less

* Understands, articulates and implements best practices related to his area of expertise* Lead or be an active participant of a work-group with the need for specialized knowledge* Provides guidance on how his area of capability can resolve an organizational need* Support the definition of processes and policies, supply business rules and procedures, and communicate the contexts in which the rules, processes and polices are applied.* Accurately represent their business… Show more * Understands, articulates and implements best practices related to his area of expertise* Lead or be an active participant of a work-group with the need for specialized knowledge* Provides guidance on how his area of capability can resolve an organizational need* Support the definition of processes and policies, supply business rules and procedures, and communicate the contexts in which the rules, processes and polices are applied.* Accurately represent their business units’ needs to the project team.* Validate the requirements and deliverables that describe the product(s) or service(s) that the SuccessFactors consultant will produce.* Provide input for the design and construction of test cases and scenarios and may also validate executed test results.* Provide input into and execute user documentation and training material.* Guide other team members on the project to ensure the content is accurate.* Resolve issues relevant to project deliverable(s) within their area of expertise.* Obtain or provide approval for changes to rules, processes and policies. * Be committed to the project and participate in the workshops.* Be proactive and engaged during the workshops. Show less

Attract, assess and deliver highly engaged talent through various recruitment channels Establish strong relationships with hiring managers and country HR leads in the recruitment cycle, ensuring that they are kept up-to-date on the recruitment effortParticipate in discussion sessions with hiring managers to qualify candidate’s requirements Pro-actively expand and grow the talent pipeline by reaching out to passive candidates, building and maintaining relationships with them… Show more Attract, assess and deliver highly engaged talent through various recruitment channels Establish strong relationships with hiring managers and country HR leads in the recruitment cycle, ensuring that they are kept up-to-date on the recruitment effortParticipate in discussion sessions with hiring managers to qualify candidate’s requirements Pro-actively expand and grow the talent pipeline by reaching out to passive candidates, building and maintaining relationships with them Manage relationship with recruitment vendors Identify and participate in continuous recruitment improvement initiatives Adhoc projects/assignments Show less