Offer first line support to customers • Log tickets for all client queries • Troubleshooting on clients equipment (Ping, Traceroutes, Bandwidth, Torch the line for possible heavy traffic, Update router/antenna firmware, Check latency to the sector and in the sector, confirm network settings, do links specs, Check for overheating (CPU), Check the packet loss to VoIP provider, Check logs to confirm if clients link is stable • Basic troubleshooting with clients • Addressing basic customer queries (general queries, nontechnical questions, password recovery) • Perform line of sights • Accurately screen incoming calls, redirecting calls and taking messages • Supplying clients with general information regarding their Wireless services

Desktop Support (troubleshooting and resolving issues on computer in office or remotely; setup computers/laptops which entail account setup, installing required applications, printer setup etc • Supported computer peripheral devices like printers and resolve associated problems • Supplied basic training to end users on usage of computer hardware and software • Troubleshoot network connectivity issues Provide support for users on inhouse systems e.g. Timesheet system, portal/intranet, incl. troubleshoot and resolve issues • MS Office 365 Support and Administration (Provide support for MS Office 365 programs; license management/allocation etc) • General tasks (e.g. assisted in the documenting of business processes; Functional testing process of new software developed Creating/updating test scriptsAssisted in software deploymentCreating how-to-guides for general systems etc) • Asset register management (update and maintain)

Troubleshooting Smart interactive flat panel : Fixing Technical issues on the smart board : Troubleshooting learners tablets and resolving the faults : installing and configuring operating systems and applications on Laptops : Assisting teachers with the smartnote book : Updating softwares on the smartboard and laptops : Loading study materials on learners tablets,laptops and smart boards: Configuring new computer’s hardwares and peripherals: installing software’s on laptops: Assisting teachers with cyber school interactive lessons(multimedia

• Assisting in Minutes taking during meetings• Daily admin of Human resource planning • Routing files from HRP to other Directorate• DailyConsolidation of HRP informationHuman Resource Planning and Reporting • Assist in preparation of the Human Resource Implementation Report• Assist in the development of Human Resource Plan• Assist in preparation of information for the compilation of HR Reports• Assist in providing information needed for audits• Compilation of monthly HR Deliverables• Assist with establishment of OHS Steering Committee and OHS related queries• Assist with general administration such as filling, printing documents etc.

Preparing of files for taxation • Preparing Bill of cost • Preparing of cost statements to debtors/clients

• Tracing accounts • Advising debtors of necessary actions on their accounts • Update the system • Collecting of outstanding fees • Making outbound calls to debtors • Receiving inbound calls about queries