Riya Banerjee Email and Phone Number
Management professional with approximately 10 years of rich experience in diverse leadership roles, steering Operations and Service Excellence within the dynamic landscape of Hospital and Healthcare settings. Proven track record in Business Operations, Service Excellence, Quality Assurance, and Learning & Development.Known for a strong result-oriented approach, business acumen, and the ability to lead and inspire diverse teams toward innovative solutions and strategic partnerships. Proficient in overseeing and guiding teams to ensure seamless operations, maintaining high service standards, and achieving business excellence.A dedicated communicator with honed problem-solving and analytical abilities, consistently driving improvements in processes and operations. Core competencies include Operations Management, Quality Control/Quality Assurance, Negotiations, Leadership/Motivation, Relationship Management, Client Relations, Customer Service, Logistics, Project Management, Process Improvement, and Training/Development.Passionate about elevating healthcare service standards and committed to continuous improvement in the ever-evolving healthcare landscape. Open to collaboration, networking, and exploring opportunities that allow me to contribute my expertise to the growth and success of healthcare organizations.Core Competencies:Operations Management. Financial Management, QC/QA. Negotiations. Leadership/motivationRelationship Management .Client Relations. Customer Service. LogisticsProject Management .Process Improvement. Training/development
Medicover Hospitals
View- Website:
- medicoverhospitals.in/nashik
- Employees:
- 260
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Assistant General Manager OperationsMedicover HospitalsBengaluru, Ka, In
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Assistant General Manager OperationsMedicover Hospitals Jun 2024 - PresentBengaluru, Karnataka, India -
Lead -Operations & Service ExcellenceAster Hospitals, Bangalore Aug 2023 - Jul 2024-Spearheaded the development of operational processes and workflows for a newly established hospital, contributing to the efficient and cost-effective delivery of services.-Led cross-functional teams in the identification and implementation of innovative solutions to reduce costs while maintaining high-quality standards-Played a key role in project stage teams from inception, collaborating with stakeholders to design and implement strategic initiatives aimed at enhancing operational efficiency and service excellence.-Responsible for General Administration-Managing Strategic partnership-Ensure legal protocols and business compliance- Ensured compliance with all legal requirements and hospital licenses, overseeing regulatory inspections, and implementing corrective actions as necessary.-Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity-Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service-Led a project focused on improving pharmacy consumable costs, resulting in a significant reduction in expenses while maintaining optimal inventory levels and quality standards -
Deputy Manager OperationsAster Hospitals, Bangalore Dec 2020 - Jul 2024Bengaluru, Karnataka, IndiaManaging Operations & Service excellenceResponsibilities:1. Drive & optimize initiatives to increase customer retention, reduce churn, and boost patient experience2. Work in a continuous process to monitor, evaluate and provide feedback to enhance quality of communication with clients3. People Management (leadership role, team management, floor control and retention)4. Routinely evaluate customer calls and provide feedback5. Drive compliance to care quality protocols/SOPs across teams6. Lead and support ongoing internal training and coaching initiatives7. Oversee and review processes for customer issue escalation, complaints & refunds8. Foster a positive team culture and participate in employee engagement activities9. Analyzing Inflow trend and highlighting gaps10. Drive cross functional projects to deliver business value for the team; be part of projects involving new SOP implementation to improve processes and reduce cost11. Analyze historical data to build quality improvement initiatives and drive quality strategies across the network12. Design, develop & implement patient engagement in CRM.13. Work with clinical and branding teams to develop patient information material which can ease out communication and has a significant impact on building trust.14. Monitoring KPIs that define patient satisfaction and business Excellence
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Operations ManagerApollo Cradle Sep 2019 - Dec 2020Working in Operations from three years and three monthsResponsible for all the Process improvement projects and protocols concentrated on1) Quality improvement2) Enhancement of revenue3) Competitor analysis 4) Cost saving5) Customer service -
Assistant Manager - OperationsApollo Cradle Feb 2018 - Dec 2020Bangalore
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Care ManagerApollo Cradle Mar 2017 - Jan 2018Bangalore
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Business Operations ManagerStemcyte India Therapeutics Pvt. Ltd. Apr 2016 - Feb 2017Bengaluru, Karnataka, India -
Customer Support AssociateInfosys Bpm Jul 2014 - Feb 2016Bengaluru, Karnataka, India
Riya Banerjee Skills
Riya Banerjee Education Details
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Burdwan University, BurdwanA
Frequently Asked Questions about Riya Banerjee
What company does Riya Banerjee work for?
Riya Banerjee works for Medicover Hospitals
What is Riya Banerjee's role at the current company?
Riya Banerjee's current role is Assistant General Manager Operations.
What schools did Riya Banerjee attend?
Riya Banerjee attended Bangalore University, Burdwan University, Burdwan, Asansol Girls' College.
What skills is Riya Banerjee known for?
Riya Banerjee has skills like Team Building, Business, Employee Learning And Development, Training And Development, Patient Service, Daily Operations, Data Management, Data Analysis, Sales Operations, Operation Manager, Communication, Healthcare.
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Riya Banerjee
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2raremile.com, infrrd.ai -
Riya Banerjee
Corporate Hr At Star Cement Limited | Talent Management | Training & Development | Employee Engagement | Workforce Acquisition, Management And Optimization |Delhi, India
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