End to end ownership of business requirements to identify Dealer pain points & address them via Digital platforms (Dealer App & Scheme portal); Design, automate & execute unified Loyalty program

Digital Sales Strategy & GTM, App Development / Adoption (Pidilite Genie app), Loyalty Management, Online Marketplace & Trade Schemes Optimization

Driving operations and expansion of company-owned retail stores in MumbaiKey Responsibilities:• Leading a team of 15 on-roll direct reportee and 100+ indirect reportee • Ensure postpaid base growth with focus on new sales as well as retention of existing customers• Liaison with cross functional teams: Ensure support from Marketing, Finance & Customer Service• Drive customer centricity among all stores to ensure best service & positive word-of-mouthRecognition:* Silver Award, Jan'19* Best Zone, FY '18-'19

Leading circle postpaid subscriber base growth & gross acquisition in postpaid & 4G• Plan & implement Go To Market strategy & Customize proposition as per needs of various customer segments• Strategize partner & franchisee development through engagement models & incentives schemes• Benchmark against other players in industry to track developments in Customer & Revenue Market Shares• Business Development: New Account Penetration & Strategic tie-ups to enhance Airtel’s postpaid footprint• Collaborate with cross functional teams to review overall business health

Overview: Drive Postpaid and Data Card Sales through Channel Partners & Airtel Retail StoresKey Responsibilities:• Drive Daily Run-Rate: Lead team of 15 FSEs to drive corporate sales through roadshows & gate-sourcing• Complete Bulk Deals for Voice & 4G Data Cards with corporates through strategic relationship building• Serve to sell: Combat competition by driving sales through Retail Stores at corporate premises / Tech Parks• Manage & enhance 83 accounts spread across Delhi-NCR

Overview: Derive incremental revenue through upsell / cross-sell; reduction in repeat faults & effective client managementKey Responsibilities: • Upsell/Cross-sell: Increase Product Penetration Index & identify opportunities for incremental revenue• Account Health Improvement: Curtail churn through providing high quality service and cohesive interaction channels in the form of periodic business reviewsRecognition: Winner: ‘Above & Beyond Call of Duty’ Award in Jun’15

Digital Marketing: Media Vehicles Efficiency and Customer ExperienceI: Online media vehicles & spends optimization studyII: Collation of best practices worldwide & recommendations for enhanced User Experience