Riya D.

Riya D. Email and Phone Number

Manager- Quality, Training and Customer Experience @ TBO.COM
Gurugram, HR, IN
Riya D.'s Location
Gurgaon, Haryana, India, India
About Riya D.

An energetic and result oriented leader, well versed with working in different verticals in an organization. Start up enthusiast, always thriving to work to the best of my abilities & making sure that the team is growing synchronously.A Professional with 9years+ experience in Quality, Training, Coaching & Mentoring, Team Building, Process Improvement, Team management, Sales, Customer Experience, (B2B, B2C & D2C). Experienced in driving successful projects in Customer Success, Sales, Customer Experience (NPS, CSAT, CES).I am passionate about building successful teams that are centered around providing an extraordinary customer experience. I often communicate a clear, strategic vision as well as initiate effective training and coaching for both veteran and junior team members. I had worked upon multiple projects within the customer service, sales & customer experience space. These projects are aimed at enhancing the customer experience and interaction on the sales platform in its growing phase for both demand and supply.

Riya D.'s Current Company Details
TBO.COM

Tbo.Com

View
Manager- Quality, Training and Customer Experience
Gurugram, HR, IN
Website:
tbo.com
Employees:
2694
Riya D. Work Experience Details
  • Tbo.Com
    Manager- Quality, Training And Customer Experience
    Tbo.Com
    Gurugram, Hr, In
  • Tbo.Com
    Manager- Quality, Training & Customer Experience
    Tbo.Com Aug 2023 - Present
    Gurugram, Haryana, India
    ~Responsible for all customer facing processes & communications.~Lead root cause analysis & required process changes to mitigate complaints.~Measure & manage customer concerns via all touch points & lead customer experience improvement projects.~Responsible for managing the customer experience by tracking & close looping customer feedback.

Riya D. Education Details

Frequently Asked Questions about Riya D.

What company does Riya D. work for?

Riya D. works for Tbo.com

What is Riya D.'s role at the current company?

Riya D.'s current role is Manager- Quality, Training and Customer Experience.

What schools did Riya D. attend?

Riya D. attended Sardar Bhagwan Singh (Pg) Institute Of Bio-Medical Sciences & Research, S.g.r.r. Institute Of Management.

Who are Riya D.'s colleagues?

Riya D.'s colleagues are David Miller, William (Bill) Clark, Pamela Lopez, Geri Jenkins, Becky Sell, Yenis Ruiz, Den Edward.

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