Riya John Email & Phone Number

San Jose, California, United States

• Developed comprehensive reports of third-party offers and Tableau dashboard to track key performance indicators.• Reduced order booking time by 20% by analyzing quarterly customer booking data, identifying trends and areas for process optimization.• Collaborated with multiple stakeholders to introduce and process new products in the ordering tool and to ensure seamless order booking, fulfillment, and closure.• Designed solutions to enhance successful on-time fulfillment of third-party software with partner company.

Richardson, Texas, United States

• Successfully handled heavy traffic situations by monitoring incoming communications to provide exceptional customer service to students living on-campus.

San Jose, California, United States

• Drove Scrum ceremonies for my team under the Product Planning and Operations organization.• Analyzed user pain points and gathered requirements to design an intuitive Dependency tracking ticket type in Jira which improved Dependency reporting by 10% by the next program increment.• Conducted roadshows with 4 pilot teams to increase agile skills and train teams on dependency reporting on Jira.• Maintained Tableau dashboard to provide a holistic view of cross-portfolio dependencies to stakeholders.

Mumbai, India

• Managed successful implementation of attendance management and payroll system across 15 vendors, driving a 70% improvement in daily attendance tracking.• Led daily stand-ups and sprint reviews for a 6-member team, fostering efficient communication and progress tracking.• Served as a liaison between developers and vendors, gathering user requirements and facilitating translation into technical deliverables.• Collaborated with cross functional teams to develop the project timeline for a VR based mobile application

Master Of Science - Ms, Information Technology And Management

Activities and Societies: The Product Base Coursework: • Object Oriented Programming with Python • Data Management • Advanced Statistics.

Bachelor Of Engineering - Be, Computer Engineering, 8.26/10.00

Activities and Societies: The Computer Society of India- PCE Relevant Coursework: • Data Structures • Big Data and Analytics • Human.