Implement hardware and software upgrades and maintain stability, usability, and security for desktop/laptop/mobile systems; achieve SLA's.Manage all operating end-user software including JavaScript - updating/installing Java.Install, configure and manage proprietary applications on Unix servers.Manage large-scale PC deployments including site surveys involving verification of network activity and appropriate power availability.Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.Deploy and troubleshoot complex software installations in Microsoft and Linux environments.Develop, maintain, and cataloge an accurate and up-to-date inventory database for all workstations according to standards and specifications.Supply detailed case management within Microsoft CRM.Work on special projects including conversion of their CRM system to Saleforce.com.Earn solid reputation for resolving complex computer, software, and math issues.Repair and reinstal software such as operating systems, math and music software.Answer incoming technical support calls to support various operating systems types, email issues for PC/Mac base systems.

Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by emailMaintain an updated knowledge of the organization's products, services, and customer service policiesDocument customer interactions when necessary, compiling documents and forwarding information to interested partiesExplain simply and clearly in response to customer questions and check for customer understanding and acceptanceRecommend new products or services or make suggestions for improvements by identifying relevant features and benefitsAssist clients by demonstrating the use of goods and programs and answering any questions they may haveParticipate in training opportunities provided by the organization or by outside entitiesEstablish and maintain good rapport with customers by using positive language and anticipating their needs