Administrator / Customer Care Manager
Current- Promptly answer incoming phone calls to assist parents with registration, information about the program, and concerns with a client base of 500 - 1300 customers - Respond to emails efficiently, addressing inquiries and concerns promptly.- Handle failed payments by communicating with parents, resolving issues, and updating payment information as necessary.- Clearing up all backhand salesforce tasks. - Ensure the smooth functioning of our administrative systems, guaranteeing a seamless experience for both staff and families.- Train new administrative workers to clean up Salesforce tasks, handle Grasshopper calls, and assist with customer inquiries promptly and effectively.