Riya Keshri Email and Phone Number

Ensure that the programs and portfolios are aligned to operational and strategic objectives. Enterprise resources are allocated and utilised as per business goals. Projects are selected and prioritised as per these business goals. Establish project requesting, selection, and prioritisation process. Streamline workflow for resource requisition and allocation. Gathering up to date information about employee skills, interests, experience. Forecast and provide early warning before it is late.

Managing end-to-end employee life cycle of the employeesIdentifying process gap to improve and optimize processesSupport in data collation and preparation of reportsMonitor grievances and implement disciplinary policies and proceduresAscertain timely resolution of employee queries Ensure basic HR hygiene and support IR team on compliance issuesAlign with business to implement talent engagement and development initiativesImplement innovative solutions for engaging and motivating the employeesCommunicate organizational policies and processes and ensure its understandingHandle overall recruitment through internal or external sources as per hiring guidelinesStakeholder ManagementCreating and developing SOPsTraining & Process Development

Strategic ManagementWorkforce PlanningStakeholder Management Human Resource Development (training & development)Project HandlingOn-boarding formalities and DocumentationProvide support on understanding and application of HR policies and processes.Ensure complianceATS, ERP, Salesforce, HRIs knowledge.Vendor ManagementPlanning, organizing & executing welfare events.Responding to employee verification-related queries.Maintaining all trackers Taking care of regular AuditsStreamline project and process

To identify gaps and conduct feedback and refresher sessions with agents to improve sales and qualityof calls.To drive process improvement initiatives.To drive calibration sessions with internal or external customers.To conduct training for a group of agents, when needed.To conduct quality induction for new hire batch.Took ownership of escalated situations that needed to be handled cautiously and efficiently.Taking care of customer satisfaction and brand image.

Process/Product Quality Expert

Filling positions within an organization. Designing and implementing recruiting systems for the organization.Developing own network of suitable candidates. Handling of administration and record-keeping. Working with organizations to develop a recruitment plan. Executing recruitment plans efficiently. Drafting and posting job descriptions. Interviewing candidates. Preparing job offers. Networking with various institutions and social media.