Customer Success Manager
Current
Nov 2022 - Present
AeroLeads people directory · profile
Riya Michael Email & Phone Number
Customer Success Manager
at
DigiCert, Inc.
1 work email found
@snapcomms.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Success Manager
Location
Werribee, Victoria, Australia
Company size
Who is Riya Michael? Overview
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Quick answer
Riya Michael is listed as Customer Success Manager at DigiCert, Inc., a with 1005 employees, based in Werribee, Victoria, Australia. AeroLeads shows a work email signal at snapcomms.com and a matched LinkedIn profile for Riya Michael.
Riya Michael previously worked as Customer Success Manager at Talefin and Customer Success Manager at Infotools. Riya Michael holds Post Graduate, Management Systems from University Of Waikato.
Company email context
Email format at DigiCert, Inc.
This section adds company-level context without repeating Riya Michael's masked contact details.
{first}.{last}@snapcomms.com
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AeroLeads found 1 current-domain work email signal for Riya Michael. Compare company email patterns before reaching out.
Profile bio
About Riya Michael
My name is Riya Michael. I am top-performing account manager with extensive experience in strengthening long-term relations with clients to meet sales targets, increase brand awareness, and develop product loyalty. I have a solid history of providing comprehensive technology-based solution and supports for resolving complex technical and customer issues. I am an expert in determining new business opportunities, managing key accounts, and leading cross-functional teams to boost operational efficiency. I have in-depth knowledge of different CRM’s such as Salesforce, SAP, Hubspot and Oracle i12.
Listed skills include Event Management, Business Development, Client Relations Skills, Business Analysis, and 23 others.
Current workplace
Riya Michael's current company
Company context helps verify the profile and gives searchers a useful next step.
Digicert, Inc.
12 roles
Riya Michael work experience
A career timeline built from the work history available for this profile.
Customer Success Manager
Feb 2021 - Nov 2022
Customer Success Manager
Jul 2019 - Feb 2021
Operational Consultant
• Set and achieved optimal objectives during POC for BDMs to convert sale through collaboration with prospects and trialist.• Obtained client’s appreciation by providing excellent service and received emails from BDMs while successfully converting every accounts.• Improved performance of trialist via trainings and led delivery of company’s product to team.RESPONSIBILITIESPlay an integral role as product expect for all trialist and POC’s. Communicate with POC and BDM’s to understand sales cycle and enable close sale.
Sep 2018 - Apr 2019
Technical Support Manager
KEY ACHIEVEMENTS• Altered a disengaged team into a highly skilled and cross-functional team in a short period.• Boosted individual's performance on job by ongoing training and mentoring staff members.RESPONSIBILITIESEnabled seamless management of skeleton staffing, rostering, shifts, holidays and recruitment. Headed a top performing team of four tech support engineers to attain organizational goals while developing KPI standards and vision for team. Managed escalations calls, executed team reporting, and evaluated the support tickets
Dec 2016 - Sep 2018
Customer Success Manager
KEY ACHIEVEMENTS• Accomplished high targets that led to being promoted to a manager.• Cultivated strong rapports with clients and team huddles to understand business strategies.• Managed a portfolio of 100+ customers with an aim to optimize business performance.• Retained high retention and surpassed desired targets in upselling.RESPONSIBILITIESDelivered full range of support and solution to meet customer’s requirements. Contributed thoughts to the product team and shed light in product road map discussion. Provided complete guidance on AA, A and lite customers all over the world
May 2015 - Jul 2017
Technical Support Engineer
KEY ACHIEVEMENTS• Ensured installation and maintenance of SnapComms software products by delivering first and second level technical as well as operational assistance to customers.• Maintained a functional product knowledge of SnapComms application with focus on installation, server, and client operations and management.RESPONSIBILITIESIdentified and resolved customer issues through e-mail, phone, and remote-screen sharing. Aided sales and account management teams by presenting customers with pre-sales technical support and product training. Communicated with software development team and support developers to find technical faults. Prepared documents regarding support and different aspects of the SnapComms application, which included established internal support knowledge base
May 2014 - May 2015
Data Administrator
Nov 2013 - Mar 2014
Client Relationship Manager (Crm)
Client relationship management and Operations
Jan 2012 - Dec 2012
Client Relationship Manager (Crm)
Sun Business Solutions
Client Relationship management, Analysing existing client systems, Drawing proposal for client requirement, Employee engagement programs
Jul 2011 - Dec 2011
Contractor
Dixon Perot And Champions
Customer service, Sales and Retention
Apr 2010 - Jun 2011
Technical Support
GPS technical support, client contact management, Mentoring, Field logistics suppport
Jul 2008 - Apr 2010
Team & coworkers
Colleagues at DigiCert, Inc.
Other employees you can reach at digicert.com. View company contacts for 1005 employees →
VR
Vijay Rajanna
Colleague at Digicert, Inc.London Area, United Kingdom
View →
CR
Chelsie Reeder
Colleague at Digicert, Inc.Spanish Fork, Utah, United States
View →
AM
Andy Mohlman, Mba, Pmp
Colleague at Digicert, Inc.Lehi, Utah, United States
View →
LM
Lacy Moksha
Colleague at Digicert, Inc.Provo, Utah, United States
View →
AG
Adam Gubler
Colleague at Digicert, Inc.Salt Lake City Metropolitan Area, United States
View →
MY
Mehmet Yildirim
Colleague at Digicert, Inc.Berlin, Germany
View →
CL
Christopher Lathrop
Colleague at Digicert, Inc.Denver, Colorado, United States
View →
AK
Anjani Kumar
Colleague at Digicert, Inc.Karnataka, India
View →
MT
Miyuki Tucker
Colleague at Digicert, Inc.Melbourne, Victoria, Australia
View →
CK
Chris Knudsen
Colleague at Digicert, Inc.Salt Lake City Metropolitan Area, United States
View →
Vijay Rajanna
Colleague at Digicert, Inc.London Area, United Kingdom
View →
CR
Chelsie Reeder
Colleague at Digicert, Inc.Spanish Fork, Utah, United States
View →
AM
Andy Mohlman, Mba, Pmp
Colleague at Digicert, Inc.Lehi, Utah, United States
View →
LM
Lacy Moksha
Colleague at Digicert, Inc.Provo, Utah, United States
View →
AG
Adam Gubler
Colleague at Digicert, Inc.Salt Lake City Metropolitan Area, United States
View →
MY
Mehmet Yildirim
Colleague at Digicert, Inc.Berlin, Germany
View →
CL
Christopher Lathrop
Colleague at Digicert, Inc.Denver, Colorado, United States
View →
AK
Anjani Kumar
Colleague at Digicert, Inc.Karnataka, India
View →
MT
Miyuki Tucker
Colleague at Digicert, Inc.Melbourne, Victoria, Australia
View →
CK
Chris Knudsen
Colleague at Digicert, Inc.Salt Lake City Metropolitan Area, United States
View →
4 education records
Riya Michael education
Post Graduate, Management Systems
Bachelor Of Engineering (Be), Computer Science
Grade 12, Mathematics And Computer Science
Anna Gem
Grade 7
St.Johns School
FAQ
Frequently asked questions about Riya Michael
Quick answers generated from the profile data available on this page.
What company does Riya Michael work for?
Riya Michael works for DigiCert, Inc..
What is Riya Michael's role at DigiCert, Inc.?
Riya Michael is listed as Customer Success Manager at DigiCert, Inc..
What is Riya Michael's email address?
AeroLeads has found 1 work email signal at @snapcomms.com for Riya Michael at DigiCert, Inc..
Where is Riya Michael based?
Riya Michael is based in Werribee, Victoria, Australia while working with DigiCert, Inc..
What companies has Riya Michael worked for?
Riya Michael has worked for Digicert, Inc., Talefin, Infotools, Snapcomms, and Goodman Fielder.
Who are Riya Michael's colleagues at DigiCert, Inc.?
Riya Michael's colleagues at DigiCert, Inc. include Vijay Rajanna, Chelsie Reeder, Andy Mohlman, Mba, Pmp, Lacy Moksha, and Adam Gubler.
How can I contact Riya Michael?
You can use AeroLeads to view verified contact signals for Riya Michael at DigiCert, Inc., including work email, phone, and LinkedIn data when available.
What schools did Riya Michael attend?
Riya Michael holds Post Graduate, Management Systems from University Of Waikato.
What skills is Riya Michael known for?
Riya Michael is listed with skills including Event Management, Business Development, Client Relations Skills, Business Analysis, Manage Client Relationships, Global Business Development, Technical Support, and Customer Service.
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