Riya Goyal Email & Phone Number

Brampton, ON, CA

Brampton, Ontario, Canada

• Corresponded with over 25+ clients via emails daily, ensuring prompt communication and providing driver availability information.
• Scheduled and coordinated assignments for more than 20 drivers daily, optimizing staffing levels and reducing downtime by 13% for response rate.
• Maintained up-to-date records for 35+ drivers, including licenses, certifications, and performance evaluations, ensuring compliance with regulatory standards.
• Generated payroll reports and invoices for 45 company employees using advanced excel (Lookup functions) and QuickBooks, resulting in timely payment and invoicing accuracy.

Ludhiana, Punjab, India

• Led client relations efforts, managing communications with over 40 stakeholders to understand project requirements and negotiate terms.
• Tracked project schedules using Excel and EVM formulas, to monitor and identify variance, trends and opportunities, providing actionable insights to make accurate forecasts and implement risk responses and reducing.
• Coordinated, scheduled and tracked project resources, facilitating the timely provision of materials and information such as RAID logs, contributing to timely implementation of mitigation strategies and improvement in.
• Organized weekly project meetings, increasing project completion rates by 11% and ensuring 100% follow-up on action items.
• Streamlined cross-functional communication by organizing weekly meetings and utilizing JIRA and Confluence for progress tracking, resulting in a 9% increase in team productivity.

Postgraduate Diploma, Advanced Project Management And Strategic Leadership, 3.6/4 Gpa

Bachelor Of Computer Applications, Bca, 3.3/4 Cgpa