• Corresponded with over 25+ clients via emails daily, ensuring prompt communication and providing driver availability information.• Scheduled and coordinated assignments for more than 20 drivers daily, optimizing staffing levels and reducing downtime by 13% for response rate.• Maintained up-to-date records for 35+ drivers, including licenses, certifications, and performance evaluations, ensuring compliance with regulatory standards.• Generated payroll reports and invoices for 45 company employees using advanced excel (Lookup functions) and QuickBooks, resulting in timely payment and invoicing accuracy.

• Led client relations efforts, managing communications with over 40 stakeholders to understand project requirements and negotiate terms.• Tracked project schedules using Excel and EVM formulas, to monitor and identify variance, trends and opportunities, providing actionable insights to make accurate forecasts and implement risk responses and reducing project delays by 17% and achieving 95% on-time task completion for projects with a budget of $240K.• Coordinated, scheduled and tracked project resources, facilitating the timely provision of materials and information such as RAID logs, contributing to timely implementation of mitigation strategies and improvement in project delivery times.• Organized weekly project meetings, increasing project completion rates by 11% and ensuring 100% follow-up on action items.• Streamlined cross-functional communication by organizing weekly meetings and utilizing JIRA and Confluence for progress tracking, resulting in a 9% increase in team productivity.