Riyad El Mahfoudi Email & Phone Number

Spain

• In my role at NextLink, I specialize in providing comprehensive support across diverse platforms. Proficient in troubleshooting and resolving issues, I collaborate closely with clients to implement effective solutions.
• Platform Management: Delivered Level 1 and Level 2 support for platforms like Microsoft 365 Admin Center, Adobe Admin Console, Google Workspace, Slack Admin Console, and Dynamics 365.
• Ticket Resolution: Resolved 600+ support tickets with a 4.8/5 satisfaction rating, reducing average resolution time to under 30 minutes.
• Mobile Device Management (MDM): Managed MDM systems (Kandji, Intelligent Hub) for enhanced device security and compliance.
• License Administration: Oversaw software license management through Adobe Admin Console, Microsoft 365, and MDM systems, optimizing software access for user productivity.
• Remote IT Support: Provided rapid, reliable remote support using ISL Online, achieving an average resolution time of under 30 minutes for user issues.

Casablanca-Settat, Morocco

• As the Founder of BrandVision Agency, I help guide the agency’s direction. I focus on leading the team, managing projects, working with clients, and making sure our team works well together.
• Strategic Direction: Directed IT strategy and project delivery, achieving 100% on-time completion for multiple initiatives.
• Project Management: Directed and managed multiple projects, ensuring on-time delivery and technical quality.
• Team Leadership: Fostered a collaborative environment to optimize team productivity and support client IT goals.
• Client Relations: Cultivated key client relationships, translating technical needs into actionable solutions.

Casablanca, Casablanca-Settat, Morocco

• At Best Capital Invest, I managed CRM systems, optimized Sage Products, oversaw IT Service Management, administered Windows Servers, provided Exchange/O365 support, offered remote user support via Any Desk, performed.
• Sage Sales and Odoo CRM Administration: Administered Sage Sales systems for invoicing, proposals, and access management across agencies in Morocco. Managed Odoo CRM to optimize customer relationship processes.
• Network Security and Firewall Management: Configured and maintained Sophos firewalls to secure the network infrastructure, implementing robust measures to protect against security threats and ensure data integrity.
• Windows Server and O365 Administration: Administered Windows Server and Exchange/O365 environments to ensure operational efficiency.
• Remote Support: Provided remote technical support using AnyDesk, addressing hardware, software, and networking issues for users across multiple locations.
• Hardware and Database Management: Performed hardware maintenance and database management tasks, enhancing system reliability and performance.

• I worked as a freelancer, integrating Stripe Connect for payments, improving SEO for better visibility, designing user-friendly interfaces, managing CRM systems, and developing websites with Node.js, MongoDB, and.
• Web Development and Integrations: Developed websites and managed e-commerce integrations, such as Stripe Connect, using Node.js, MongoDB, and Express.js.
• CRM Management: Provided CRM setup and support for various clients, ensuring streamlined customer relationship management.
• E-commerce Customization: Customized Shopify for client e-commerce needs, improving user experience and system functionality.

Associate'S Degree, Computer Software Technology

Focused on software development, troubleshooting, and IT systems, with hands-on training in technical support and software tools.

High School Diploma, Physiques Science

Gained a foundation in physics, mathematics, and analytical problem-solving, building skills for technical fields.