Riyadh Kriel Email & Phone Number

Cape Town Area, South Africa

● Manage projects, timelines and manage team to achieving deliverable milestones and adjusting when necessary. ● Facilitate and manage project work priorities among team members.● Facilitate and manage incident resolution, investigating and drawing up of solutions to ad hoc problems/queries● Manage communications across impacted stakeholders and team members.● Facilitate requirements gathering and management sessions.● Facilitate and manage the implementation of new or… Show more ● Manage projects, timelines and manage team to achieving deliverable milestones and adjusting when necessary. ● Facilitate and manage project work priorities among team members.● Facilitate and manage incident resolution, investigating and drawing up of solutions to ad hoc problems/queries● Manage communications across impacted stakeholders and team members.● Facilitate requirements gathering and management sessions.● Facilitate and manage the implementation of new or enhanced processes/features and projects.● Facilitate and manage user acceptance testing, integration testing, and implementation of changes and enhancements or projects.● Identify, Investigate, refine and define past, present and future business needs requirements.● Identify gaps in business processes and recommend fitting business solutions and solution scope for projects.● Gather and analyze project base requirements.● primarily work with xml and csv file formats to conduct Data Analysis tasks. ● Make use of best tools and practices while working closely with Project Managers and Developers to design and implement solutions.● Document business requirements in detail and produce the relevant documents such as: Minutes to meeting  Business requirement specifications  Use Case specifications  Test matrix Process flows and sequence diagrams including visual and graphical representations ● Make use of detailed requirements gathered to draft project and work estimates.● Capabilities managed within Enterprise Content Management (ECM): Input Handling – Captiva Content Creation – xPression● coaching junior staff Show less

Cape Town Area, South Africa

SUMMARYI am a highly motivated, ambitious and diligent individual with sound technical, analytical and inter-personal skills. My experience in the Financial Services industry has challenged me to work in a very dynamic and technology focused environment. My journey has allowed me to gain experience on an operational and strategic level, during which I have been exposed to dealing with all levels of stakeholders. This has taught me to work in various environments with diverse cultures.… Show more SUMMARYI am a highly motivated, ambitious and diligent individual with sound technical, analytical and inter-personal skills. My experience in the Financial Services industry has challenged me to work in a very dynamic and technology focused environment. My journey has allowed me to gain experience on an operational and strategic level, during which I have been exposed to dealing with all levels of stakeholders. This has taught me to work in various environments with diverse cultures. Throughout my career I have demonstrated my ability to learn and adapt, in order to get the job done, as well as to create cohesion through the process. At the same time, I have operated with integrity, with compassion and with a set of ethics that has kept me who I am.WORK EXPERIENCE• Analysis of business processes to determine problems, risks and opportunities for improvement.• Analysis of past, present and future business environment. • Document requirements including, but not limited to, data modeling, interface layouts, data flows, screen and report layouts.• Investigating and defining requirements for business processes. • Ensuring that systems adhere and comply with all relevant policies and procedures.• Working closely with software developers, solution architects and project managers to design and implement the best possible automated solution within the constraints of the tools available. • Testing systems and facilitating user acceptance testing. • Rendering support and facilitating sessions for end-users, including training.• Ensure effective change controls is executed. • Conducting research by holding JAD sessions with users by defining, evaluating and presenting alternative solutions.• Providing input into design documents and participating in technical evaluation of vendor proposals.• Providing contact Centre system demonstrations and facilitating business training handover. Show less

Responsibilities/Contributions: Part of a global team (SA, USA and India) that in collaboration, converts USA Individual Life policies from USA company source systems to CSC legacy systems and WEB-based applications. Key Result areas:• Applying all standard Conversion methodologies• Learning relevant applications (user functionality and basic design)• Acquiring product knowledge required to successfully convert data• Requirements gathering and analysis, basic… Show more Responsibilities/Contributions: Part of a global team (SA, USA and India) that in collaboration, converts USA Individual Life policies from USA company source systems to CSC legacy systems and WEB-based applications. Key Result areas:• Applying all standard Conversion methodologies• Learning relevant applications (user functionality and basic design)• Acquiring product knowledge required to successfully convert data• Requirements gathering and analysis, basic coding and data mapping• Ongoing problem analysis• Testing, using various methodologies on different levels• Issue management; logging, follow-up, resolution• Involvement in trial and actual conversions• Involvement in post conversion support• Performing other duties as assigned• Support for Knowledge Transfer activities • Testing support of in/out interfaces• Support for data quality issues research, clean-up, and resolution• Execution of business transition and resolving operational issues• Review/sign-off of business related deliverables• Transition Approach document support• Pilot Company participation, including training, execution, and certification of downstream system functionalityAreas of Specialty:• Requirements gathering, scoping, planning, preparation and documentation• Training and Mentoring• Model Office & Modification Testing• Creating Data Sets & setting up File Maintenance Batch (FMB)• Examining the specifications• Follow up on discrepancies until solved and the completion of test documentation• Compilation of Conversion Fact Sheets (Requirements)• Plan Description File (PDF) Analysis and Coding• Logging Conversion Issues on Conversion Issue Processer (CIP)• Preparation of Documentation for client signoffSoftware Knowledge:HP Application Lifecycle Management (ALM), Jira, Vip.mynde.de (Test Environment), Job Control Language (JCL), Conversion Issue Processer (CIP), Wealth Management Accelerator(WMA),Automated Work Distributor (AWD),Net Express Show less

Cape Town Area, South Africa

Tester VP/MS (12 month internship) (completed)Key Responsibilities• Reviews and generates detailed test plans, test case data, procedures and testing scripts based upon functional specifications• Executes testing and provides sign off in accordance with acceptance criteria• Utilizes software testing tools and assists in developing automated test activities• Documents and shares all test results; responds to developers’ questions about the results… Show more Tester VP/MS (12 month internship) (completed)Key Responsibilities• Reviews and generates detailed test plans, test case data, procedures and testing scripts based upon functional specifications• Executes testing and provides sign off in accordance with acceptance criteria• Utilizes software testing tools and assists in developing automated test activities• Documents and shares all test results; responds to developers’ questions about the results and works with developers to effect solutions.Software Knowledge:• HP Application Lifecycle Management (ALM), Jira, Vip.mynde.de (Test Environment), Job Control Language (JCL), Conversion Issue Processer (CIP), Wealth Management Accelerator(WMA),Automated Work Distributor (AWD),Net Express, Microsoft word, Microsoft excel Show less

Cape Town

Policy AdministratorKey Responsibilities • Process All types of policies. (Annuities, Life policies, Endowments , Universal Life)• Process Loans, Withdrawals, 1035 Exchange (transfer funds to other companies), Surrenders , Systematic setup of withdrawals, Research Values for Client.• Client Management • Align myself with company’s set compliance• Utilizing past work to progress within knowledge of insurance• Able to meet set deadlines to ensure client delivery… Show more Policy AdministratorKey Responsibilities • Process All types of policies. (Annuities, Life policies, Endowments , Universal Life)• Process Loans, Withdrawals, 1035 Exchange (transfer funds to other companies), Surrenders , Systematic setup of withdrawals, Research Values for Client.• Client Management • Align myself with company’s set compliance• Utilizing past work to progress within knowledge of insurance• Able to meet set deadlines to ensure client delivery assurance• Desktop Tools• Initiative to up skill myself allowing for knowledge leverageTeam Leader (2IC)• Maintain composure of team members to achieve targets• Align customer focus with team goals• Ability to make decisions in the moment• Using skills to make quality decisions based on what clients requires• Focus on integrity and trust with in the team• People skills to help motivate and get the best out of the team• Empathy and patience regarding team members personal problems• Give team tools and support to move forward.Trainer• Facilitated in house and out house staff of company procedures• Sharing of knowledge and empowering others to achieve personal growth and business goals.Quality Assurer• Dealing with onshore quality handlers and facilitating bridging of knowledge offshore.• Assisting in maintaining quality targets set by business• Act as medium between onshore and offshore regarding quality queries and procedures. Show less

Bellville

• Proving customer service• Customer enquiries• Enrolling new business for the company• Checking customer documents for the company• Dealing with Brokers of the company • Dealt with various types of policies E.g. Annuities, Life policies, Savings policies, Term policies.

Certified Scrum Master, Scrum Master

National Certificate In Business Analysis

Diploma, Business Analyst (Completed)

Subjects: • Fundamental Professional Skills • Professional Problem Solving • Professional Facilitation Skills • Enterprise Analysis •.

Certificate, System Quality Assurance & Testing (Completed)

Istqb Certified Tester Foundation Level

Certificate (Completed), Business Analyst

• Fundamental Professional Skills • Professional Problem Solving • Professional Facilitation Skills • Enterprise Analysis • Requirement.

Certificate In Practical Software Testing

Certficate, Information Technology Project Administration

Subjects: • Module 1 Introduction to project management • Module 2 Initiating a project and identifying stakeholders • Module 3 Risk.

Matric