Riyanka Dey Email & Phone Number

Bengaluru, Karnataka, India

? Monitoring customer accounts and detecting overdue payments? Collecting and analyzing data for a selected payment/debt history? Reaching out to customers to discuss their debts? Take actions to encourage timely debt payments? Managing payments and refund operations? Developing measures encouraging timely payments? Managing historical records of account statuses and collection operations? Reporting on collection operations and customer account updates

Kolkata, West Bengal, India

• Create and modify employee schedules with service levels in mind.• Maintain detailed logs and reports of services performed, profit, and budget information.• Handling social media, Head support for all aspects of social media issues.• Create better modes of operations to make customer service easier for both team members and customers• Give detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes• Step in to attend to customers that are proving difficult to team members and resolve their complaints• Create and implement work procedures that will enhance the organization and departmental service delivery, operating procedures and standards• Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction