Riyank Patel Email & Phone Number

London, On, Ca

London, Ontario, Canada

• Coached the team on Agile and Scrum methodologies and principles, promoting a collaborative and efficient work environment• Designed, developed, and implemented software solutions: Collaborated with internal Business Systems Analysts and business partners to deliver high-quality, robust, and sustainable applications• Implemented a new authentication system using OAuth 2.0, Enhanced security and reduced unauthorized access attempts by 25%• Developed an internal tool for tracking development cycles, Reduced sprint planning times by 30% and eliminated workflow bottlenecks• Migrated legacy applications to microservices architecture, Resulted in a 22% improvement in system performance and easier scalability• Migrated legacy SharePoint Sites to new SharePoint Online using PNP.Powershell, resulting in better loading time and automation opportunity with Power Automate • Developed and deployed AI models using Azure AI services, enhancing the functionality and performance of various applications• Integrated AI capabilities into Office 365 and Dynamics 365, improving user experience and business outcomes with features like natural language processing and predictive lead scoring• Conducted AI feasibility studies and product planning, identifying and prioritizing AI use cases for maximum impact• Collaborated with cross-functional teams to implement AI solutions, driving innovation and efficiency across the organization• Developed AI Chatbot for Customer Support team powered by RAG, resulting in 40% lower month incoming Email Requests

Woodstock, Ontario, Canada

• Responsible for each phase of the Software Development Life Cycle and taking part in different agile ceremonies like scrum, daily stand-up, sprint, and team meetings • Designed and developed a tool for the Inventory team that ships hardware via FedEx and saved the company thousands of dollars annually• Developed internal tools for Call-Centre agents to diagnose and troubleshoot customer issues resulting in lower call-handle time for agents.• Developed a customer-facing self-serve portal to lower call volume for the Customer Experience team• Developing and maintaining legacy codebase to ensure continuous operations for the tools• Integrated HubSpot API for the Marketing team to perform analytical functions on promotional emails resulting in a better understanding of targeting specific campaign areas.• Created JSON-based WebAPI for the finance team to build reports in PowerBI resulted in saving my teams resources on creating better UI for legacy reports• Built a scalable system for SMS communication where staff can edit templates

Tucson, Arizona, United States

• Responsible for each phase of Software Development Life Cycle and taking part in different agile ceremonies like scrum, daily stand up, sprint and team meetings. • Developing an admin panel for large scale financial institution’s employees using Angular 8 and .Net Core.• Following standards and ethics of software development to write clean and maintainable code• Extensively worked on different projects like .net core, .net MVC, recently working on Angular powered by .Net core API using Microservices Architecture and Kubernetes• Experience in Azure Dev ops for team and code management using sprints and Git repository.• Strong experience with large volume and high-performance application development using SQL Server,T-SQL and Entity framework• Developing high-performance API in .Net Core using future-oriented Kubernetes and Load balancing server.• Working Experience in establishing Continuous integration/ Continuous Deployment services using Visual Studio Team System (VSTS), Dev-Ops and GIT.

High School Diploma, Internet Application And Web Development, 3.28

Bachelor'S Degree, Information Technology, 7.9