Riyan Saputra Syamasti

Riyan Saputra Syamasti Email and Phone Number

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Riyan Saputra Syamasti's Location
Central Jakarta, Jakarta, Indonesia, Indonesia
About Riyan Saputra Syamasti

I am a D3 graduate majoring in informatics management. I have been working since 2015 until the last January 2024with experience working in the Customer Service field. I don’t rule out the possibility to work in other fields. I am a person who likeschallenges with good time management, I can also work alone or with a team

Riyan Saputra Syamasti's Current Company Details

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Riyan Saputra Syamasti Work Experience Details
  • Toyota Astra Motor
    Tim Support Telematic
    Toyota Astra Motor Jul 2023 - Jan 2024
    Jakarta Raya, Indonesia
    - As man power Toyota at exibition GIIAS August 2023- Receive reports including problems from dealers- Helping follow up problem dealer customer- Analyze and create reports related to application activation- Coordination with Service Center regarding customer problems that have not been resolved- Oversees and supports service center so that services are in accordance with SOP
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  • Shopee
    Customer Service Platinum Specialist (Loyalty Customer)
    Shopee Jan 2021 - Mar 2023
    Jakarta Raya, Indonesia
    - Handling customer complaints via Live Chat dan Email specifically for Platinum level Customers- Analyze customer problems and provide solutions- Ensure customer complaints are solved- Achieve Live Chat and Email productivity daily
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  • Shopee
    Dispute Analyst
    Shopee Apr 2020 - Jan 2021
    Jakarta Raya, Indonesia
    - Act as interface between buyer and seller, setting realistic expectations, resolving fulfilment related problems and providing support ensuring a high level of satisfaction;- Ensure resolution of fulfilment related problems and disputes;- Provide effective solution for user disputes issue;- Assisting in developing and improving existing dispute process;- Assume additional responsibilities as assigned.
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  • Shopee
    Customer Service Specialist
    Shopee Sep 2017 - Apr 2020
    Jakarta Raya, Indonesia
    - Handling customer complaints via Email, Chat, and Call- Analyze customer problems and provide solutions- Escalation to the relevant team to assist customer complaints- Achieve Email, Chat, and Call productivity daily
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  • Cimb Niaga
    Call Center Representative
    Cimb Niaga Nov 2015 - Sep 2017
    Jakarta Raya, Indonesia
    - Respond to complaints and provide solutions to customers - Provide banking information needed- Sell bank deposit products
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Riyan Saputra Syamasti Education Details

Frequently Asked Questions about Riyan Saputra Syamasti

What is Riyan Saputra Syamasti's role at the current company?

Riyan Saputra Syamasti's current role is -.

What schools did Riyan Saputra Syamasti attend?

Riyan Saputra Syamasti attended Bina Sarana Informatika Salemba.

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