Customer Service Manager
Current# Manages customer onboarding, Journey, life cycle management, customer experience, service portfolio and billing management, ensuring high customer satisfaction and service assurance.# Managing business relationships to ensure customer satisfaction, handling complaints, escalating disputes, and managing accounts post-delivery.# The tasks include service review, needs assessments with accounts, MACD fulfilment and client demand management, and cross sales and revenue generation.# Developed incident, preventative incident, preventative incident tickets and reports Provided additional technical support to troubleshoot.# Provided ultimate ownership and responsibility for end to end Management activities for all Severity 1 & 2 incidents
Sep 2016 - Present
