Riyasat Shaikh Email & Phone Number

Pune, Maharashtra, India

• Researched and identified solutions to technical problems.• Performed system analysis, documentation, testing, implementation and user support for platform transitions.• Helped meet changing demands by recommending improvements to business systems or procedures.• Demonstrated expertise in effectively meeting business requirementsthrough the implementation of innovative data solutions.• Effectively collaborated with cross-functional teams to ensure seamless integration and implementation of software and applications

Pune, Maharashtra, India

As an Technical Support Engineer, I provide technical support to end-users by troubleshooting hardware, software, and network issues. I manage enhancement tickets, perform system maintenance, and ensure network security and uptime. Additionally, I assist with user account management and collaborate with IT teams to resolve complex problems.• Adding users and groups permissions, sharing security access to files and folders along with disk management.• Windows System Diagnosis, OS Image Reinstallation (Windows/Linux), Network access, etc.• Debugged various application issues, installed system updates to address vulnerabilities and reduce security issues.• Prevented the replication of problems across the environment.• Recommended process improvements to continuously identify, analyze and fix constraints and challenges.• Exceeded in number of tickets resolution and succeeded in zero client escalation or SLA breach.

Master Of Computer Applications - Mca, Cyber Security, Distinction

Bachelor'S Degree, Computer Science, First Class

Hsc, Science

Ssc