Riyasat Shaikh Email & Phone Number

Pune, Maharashtra, India

• Researched and identified solutions to technical problems.
• Performed system analysis, documentation, testing, implementation and user support for platform transitions.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Demonstrated expertise in effectively meeting business requirementsthrough the implementation of innovative data solutions.
• Effectively collaborated with cross-functional teams to ensure seamless integration and implementation of software and applications

Pune, Maharashtra, India

• As an Technical Support Engineer, I provide technical support to end-users by troubleshooting hardware, software, and network issues. I manage enhancement tickets, perform system maintenance, and ensure network.
• Adding users and groups permissions, sharing security access to files and folders along with disk management.
• Windows System Diagnosis, OS Image Reinstallation (Windows/Linux), Network access, etc.
• Debugged various application issues, installed system updates to address vulnerabilities and reduce security issues.
• Prevented the replication of problems across the environment.
• Recommended process improvements to continuously identify, analyze and fix constraints and challenges.

Master Of Computer Applications - Mca, Cyber Security, Distinction

Bachelor'S Degree, Computer Science, First Class

Hsc, Science

Ssc