Riya Sharma Email & Phone Number

London, GB

London, England, United Kingdom

As a Cyber Security Manager at SecurityHQ, I am responsible for overseeing and managing 24x7 Security Operations Center (SOC) services in a Managed Security Service Provider (MSSP) environment. My role focuses on ensuring that client infrastructures across hybrid environments are protected from cyber threats through proactive monitoring, incident response.

London, England, United Kingdom

• Placing orders directly with suppliers and on behalf of customers. Providing costs and quotes for equipment is also associated with this aspect of the role.
• Accepting deliveries, dispatching IT hardware, keeping track of stock items, and recycling equipment in collaboration with our preferred suppliers
• Entering data into our IT asset inventory system to ensure ownership of assets and sales records are kept up to date.
• Responsible for responding and managing requests to completion via our ITSM tool (ticket system) currently ServiceNow.
• Assist customers with understanding how to get hardware and software from ICT and liaise with our suppliers on their behalf to assist with order inquiries.
• Responsible for creating knowledge articles where necessary and ensuring our website information is kept up to date.

London, England, United Kingdom

• Working in a team of 20, engaging with over 300 customers per day providing excellent customer service.
• Generated £2,500 per day in up sales by communicating effectively and influencing customers.
• Gained valuable skills in customer services in resolving 10 customer issues daily by showing empathy, actively listening, and communicating effectively.
• Achieved 100% of stock refresh targets by being highly organised and collaborating with the team.

London, England, United Kingdom

• Some of the responsibilities are as follows:
• Placement year at UEL and my role included delivering workshops/presentations on topics planned by the supervisor.
• Prepare lesson slides/ material including practical exercises for both classwork and homework.
• Supporting colleagues in planning lessons where necessary ensuring teaching standards are met.
• Identifying students who are struggling with lab work, helping those until the completion of the task.
• This placement has greatly improved my communication, organizational, team management, and technical skills.

Master'S Degree, Msc Cyber Security And Forensics

Bachelor'S Degree, Computer Science