Riyas Muhammed Email & Phone Number

Sharjah, United Arab Emirates

Managing flight groups which is the 60% sales of flight inventory. Filing promotional fares and point of sales fares.Preparing forward booking analysis and monthly flown revenue/sales analysis on ad-hoc basis.Report generating for promotional fares.During system enhancement, played a vital role for sharing thoughts and ideas.Handling system related issue and make sure it has solved in minimal span of time.Maintain and update group/inventory logs on day today basis for the routes assigned.Reviewing flight load and overbooking subject to no-show expectation and demand .Monitor and taking appropriate action in case any inventory abuse happen.

Sharjah, United Arab Emirates

Releasing group fares to the GSA which are closed.Follow-up with GSA/station about the payment and closure of business.Making sure stations are following the airline group policies. Daily check for group cancellation and sending report to the concerned stations.Handling group PNR date changes and cancellation with approved fare difference or charges.Revising fares in case any ROE changes happen.Doing group stopovers/Hub change/rerouting with the approved charges/fee.Collect and update competitor fare, schedules and products Preparing on hold PNR reports for stations.Set up linked fares and point of faresSet up Fare-Rule and Booking Class as per the conditions approved to the station.

Sharjah, United Arab Emirates

Played a pivotal role in envisaging Notifying System for the team.Had been a part of system enhancement to reduce work load. Handling flight alerts for 3 hubs (Sharjah,Morroco & Egypt) Handling customer complaints due to flight alert.

Startup member of Notify team.Informing the passengers with the flight schedule change and cancellation.Coordinating with outstation for the alert passengers to make sure all are informed about the flight schedule change.Handling the misconnection passengers and re-booking in case of any delay happened.Coordinating with the station and Hub ground operation managers for those passengers who have minimal connection to get the onward flight.

Handled customer requirements over calls Airline booking and modifications of tickets Follow-up of Customer Complaints and feedback

Chennai, Tamil Nadu, India

Headed a team consists of 7 members.Analyse prospected customers financial credibility Guide customers to profitable investment plans Identify potential opportunity in customers financial investments

Chennai, Tamil Nadu, India

Had been a part of Sales Team.Has successfully converted 75% of tele leads to business. Two times won Employee of the month title.

Bachelor Of Business Administration(Bba), Marketing

Post Graduate Diploma In Human Resources Management(Pgdhrm)

Master Of Business Administration–Mba, Marketing