With over 2+ years of experience in technical query resolution and critical incident management, I excel at ensuring smooth operations and elevating customer satisfaction. My expertise spans both support and solution engineering, enabling me to deliver impactful solutions and achieve positive outcomes.
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Solutions EngineerZluriBengaluru, Ka, In -
Technical Support EngineerBureau Apr 2023 - PresentBengaluru, Karnataka, India- Managing customer inquiries and led a support team serving over 90+ clients.- Established efficient support operations utilising Jira and Freshdesk, implemented a knowledge base, and created an issue tagging system to enhance user experience.- Introduced CSAT metrics. -
Technical Support EngineerWhatfix Apr 2022 - Apr 2023Bengaluru, Karnataka, India- Swiftly managed customer relations across US, APAC, and EMEA regions, proficiently resolving inquiries and delivering tailored solutions.- Enhanced client experiences by refining the Whatfix Mobile and Desktop models, ensuring superior product engagement.- Primary point of contact for major Indian clients, overseeing all queries, onboarding, and integration processes, ensuring seamless client transitions and high satisfaction levels. -
AiesecAiesec Jan 2019 - Feb 2021Jalandhar, Punjab, India
Riya Srivastava Education Details
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Computer Science
Frequently Asked Questions about Riya Srivastava
What company does Riya Srivastava work for?
Riya Srivastava works for Zluri
What is Riya Srivastava's role at the current company?
Riya Srivastava's current role is Solutions Engineer.
What schools did Riya Srivastava attend?
Riya Srivastava attended Lovely Professional University, St Xaviers School.
Who are Riya Srivastava's colleagues?
Riya Srivastava's colleagues are Zluri Dev, Marshall Lisa, Abhisekh Behera, Rishabh Verma, Teresa Roper, Chinmay Panda, Jenly Zhang.
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Riya Srivastava
Ex-Summer Intern @Tommy Hilfiger | Fore'25 | Pgdm In Financial Management | Marketing | Graphic Designer | Social Worker | Maims, Ggsipu'23Lucknow -
Riya Srivastava
New Delhi -
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