Monitoring all RTA Buses routes with the assistance of integrated INIT Automated Vehicle Monitoring (AVM) System (German) Providing L1 support on AVM systems and applications dispatchers. importing the hastus data in mobile plan Verify the data validation. Pushing the files to the buses through Data manager. Exporting parameters files to the buses and verify.Journey Planner (JP) Providing L1 support on JP systems and Diva applications. importing the hastus data in Diva application. Verify the data and routes corrections. Pushing the files to staging system before proceeding into the production. Verify the data in real-time systems.Expo Ticketing Vending Machine (TVM) & Ticket Office Machine (TOM) Providing L1 support on EXPO TVM/TOM applications and systems. Managing the Content Management System Monitoring the data transactions daily operations. Creating incident tickets based on device down or Cash Slot (BNA) jam. Verify and ensure systems availability.Expo - Real Time Passenger Information (RTPI) Providing L1 support on Expo RTPI screens and applications. Managing the Content Management System Monitoring all screens through paper cast. Managing the patch installation on servers. Creating incident tickets based on screen down.X-fleet Manager (Buses)  Proving L1 support on X-fleet systems and applications. Managing the vehicles through X-fleet application. Monitoring the vehicles daily operations. Managing the versioning on GIT. Supporting database instance migration. Coordinate with operational department to maintain support Application availability.  Support Mobile ITCS (Bus Dispatcher) application issues coordinate with local and global support team to solve the issue within SLA.  Providing Infrastructure support and ITS Application support for RTA Buses Service on day-to-day basis as part of IT Operational support.

Install and configure software and hardware.  Manage network servers and technology tools.  Set up accounts and workstations.  Monitor performance and maintain systems according to requirements.  Troubleshoot issues and outages.  Ensure security through access controls, backups, and firewalls.  Upgrade systems with new releases and models.  Develop expertise to train staff on new technologies.  Build an internal wiki with technical documentation, manuals, and IT policies.

Configuring Desktop/Notebook PC`s, Printers/Scanner, email accounts and Telephone extension (PABX).  Provided functional and technical support, troubleshooting, and diagnosing hardware and software problems.  Installation and configuration of MS Office applications and all other client applications that are required for a user in a respective department.  Installation and configuration of local and network Printers.  Test computers to ensure proper functioning of computer systems.  Extend computer support for systems’ software and hardware.  Maintain knowledge of computer engineering trends and new technology.

Install, Upgrade, support the following technologies for Windows XP and Microsoft office desktops and laptops.  Install, upgrade, support and troubleshoot for printers, computer hardware.  Monitoring team's performance daily to ensure adherence to customer's quality expectations.  If there are issues product wise or quality wise ensuring that proper reply is sent to customers including the corrective actions devised to prevent such further recurrence.  Ensuring that time is adhered while sending the reports to customers by doing the  Final Review before it is sent to customers.  Managing the Call Schedules of the team by making sure that the call schedule is  Adhered and made sure that the call was successfully initiated and completed.  Interacting with the customers and to provide feedback to the team based on the  Customer’s feedback.