To provide hardware and software support for equipments supplied under hp CBEC LAN/WAN project and redeployed equipment.

To provide hardware and software support for equipments supplied under hp CBEC LAN/WAN project and redeployed equipment.Responsibility:Daily activities for call management & onsite supportConfiguring RED-HAT 5, Suse Linux 11.0 on hp thin clientDiagnosing in case of a communication failure. And establishing whether the break down has been caused by failure of patch chord, IO, Cabling, patch panel, mounting chord, switch/port, uplink chord and router or BSNL… Show more To provide hardware and software support for equipments supplied under hp CBEC LAN/WAN project and redeployed equipment.Responsibility:Daily activities for call management & onsite supportConfiguring RED-HAT 5, Suse Linux 11.0 on hp thin clientDiagnosing in case of a communication failure. And establishing whether the break down has been caused by failure of patch chord, IO, Cabling, patch panel, mounting chord, switch/port, uplink chord and router or BSNL equipment. Providing L1 support to on-site IT hardware calls. Responding to user service requests for both HP and non-HP products supplied under CBEC LAN/WAN project and for equipment that is re-deployed.Coordinating with different third party hardware vendors for call logging & resolution.Following up for spares and replacements.Ensuring that uptimes are met and SLAs are maintained.Assisting in any application or software installation within the project scope.Monitoring, Preventive & Training ActivitiesMonitoring and checking the health of infrastructure hardware like UPS, switches and WAN equipment.Checking the health of LAN & Electrical cabling.Making audits to check for any instance of tampering.Logging and Reporting security violation and deliberate attempt to tamper or damage hardware.Providing necessary IT Hardware training in case required (not for WAN equipment).Maintaining local call log details and sharing the logs on daily basis with central helpdesk team.Maintain Tracking, updating and reporting movement and changes in assets - Asset Management.Maintaining the site stock of spares as applicable and reporting the stock to HP through Supplier Delivery Manager on periodic basis.Preventive maintenance of the equipment as necessary from time to time. Show less

Evaluating and discussing with nodal officer and HP/CBEC central team for the impact of change in office formation or renovation work.Maintaining site issue log and sharing with Nodal officer for resolutions.Maintaining IT hardware asset inventory & Spares/units stocked on the sitesImage Rollout & Change Request Activities with support of central teamSupporting central IT team for rollout out of New OS Images or upgrades.Supporting central team for Change… Show more Evaluating and discussing with nodal officer and HP/CBEC central team for the impact of change in office formation or renovation work.Maintaining site issue log and sharing with Nodal officer for resolutions.Maintaining IT hardware asset inventory & Spares/units stocked on the sitesImage Rollout & Change Request Activities with support of central teamSupporting central IT team for rollout out of New OS Images or upgrades.Supporting central team for Change Request implementation.Ensuring the latest version of system image and maintaining on every Thin Client at the site. Also replacing the image as and when new versions are issued.Specific to 3rd Party Products-WAN:- Monitoring WAN/ MPLS connectivity on daily basis & keeping the customer informed, as well as HP WAN team if any inconsistency is found.Maintaining the accessories of the LAN/WAN RACKS like keys, console cables, patch cord etc.LAN:- Maintaining I/O or any other equipment related to LAN if it is faulty and keeping stakeholders informed and following to concern vendor.Maintaining LAN diagram/IP allocation list. (Building & floor wise). Show less

In aforeserve.com.Ltd work on hp- CBEC LAN WAN Project (CENTRAL BORD EXCISE & CUSTOMS).As a CSE(RE)

Handling Desktop and Laptop problem related to Hardware and Soft

Installation of Server (Tower & Rack), Desktop & Workstations. Installation of Server OS, Implementing active directory, DNS, DHCP etc.Troubleshooting of Server & Computers. Configuring RED-HAT 5, Windows XP, Windows Vista, Windows 7, Windows 2000, Windows 2k3 Servers.; Installation of Wired & Wireless LAN setup, configuring all active components like routers switches ECT.Also configuring Wi-Fi devices. Troubleshooting LAN problems.Installation… Show more Installation of Server (Tower & Rack), Desktop & Workstations. Installation of Server OS, Implementing active directory, DNS, DHCP etc.Troubleshooting of Server & Computers. Configuring RED-HAT 5, Windows XP, Windows Vista, Windows 7, Windows 2000, Windows 2k3 Servers.; Installation of Wired & Wireless LAN setup, configuring all active components like routers switches ECT.Also configuring Wi-Fi devices. Troubleshooting LAN problems.Installation, implementation of Antivirus. Troubleshooting of Antivirus related problems.Installation, configuring Firewall. Troubleshooting Firewall problems remotely or at site.Promptly attend to customer complaints and coordinate with service coordinator by submitting the service call reports. Also keeping track record of repeated complaints and analysis of the same. Show less