Lead Technical Support Engineer
Current
Jan 2024 - Present
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Riyaz M. Email & Phone Number
Lead Technical Support Engineer @ ProMobi Technologies | Android, Mac, iOS, Windows
at
ProMobi Technologies
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Lead Technical Support Engineer @ ProMobi Technologies | Android, Mac, iOS, Windows
Location
Pune, Maharashtra, India
Company size
Who is Riyaz M.? Overview
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Quick answer
Riyaz M. is listed as Lead Technical Support Engineer @ ProMobi Technologies | Android, Mac, iOS, Windows at ProMobi Technologies, a company with 94 employees, based in Pune, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Riyaz M..
Riyaz M. previously worked as Lead Technical Support Engineer at Promobi Technologies and Senior Technical Support Engineer at Promobi Technologies. Riyaz M. holds Master Of Business Administration (Mba), Marketing from Vishwakarma Institute Of Management.
Company email context
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ProMobi Technologies
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Profile bio
About Riyaz M.
With over five years of experience in customer success and technical support roles, I am a Senior Technical Support Engineer at ProMobi Technologies, a leading provider of mobile device management solutions. I am passionate about delivering exceptional customer experience and helping customers achieve their goals with our products and services.As a trusted technical advisor, I provide product demonstrations, best practices, and technical support to customers during their evaluation process. I also suggest improvements to the customer experience based on feedback and stay up-to-date with new products and features. As a customer success specialist, I re-connect with customers to understand their use cases, give them a walkthrough of our dashboard, and make them aware of our new features. I also enable customers to use our services to their best and upsell them to premium plans. I have successfully completed multiple certifications from Oracle and Google, including the Android Enterprise Certified Associate. I have also developed strong skills in customer relationship management (CRM), product adoption, time management, negotiation, and presentation.
Current workplace
Riyaz M.'s current company
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Promobi Technologies
8 roles
Riyaz M. work experience
A career timeline built from the work history available for this profile.
Senior Technical Support Engineer
Current
Mar 2023 - Present
Technical Support Engineer
Jan 2021 - Mar 2023
Customer Success Specialist
I am currently working with customers looking for an MDM solution to manage the devices and enable users to utilize the devices at their optimum. It also allows admins to get reports on usage of the device and restrict the device to only selected applications. I am the Account Manager responsible to re-connect with the customers to understand their use.
Mar 2020 - Dec 2020
Lead Generation Expert
- Generated over 20 appointments for the sales team by cold calling businesses, getting past gatekeepers, leaving effective voicemails, and following up with prospects.
- Generated 20 outbound leads per day, achieved 90% quota attainment, and developed onboarding and lead qualification processes.
- Utilized digital techniques such as automated emails, and cold-calling to increase the lead conversion rate by 20%.
- Generated a pipeline of over $150,000 in qualified leads.
- Improved response rate to emails and calls through targeted messaging
Oct 2018 - Oct 2019
Assistant Manager Business Development (Tax Consulting & Implementation In Oracle Erp)
- Generated 187% growth in sales within 12 months by identifying target markets and successfully negotiating collaborations with partners.
- Spearheaded a new sales strategy that included market research, lead generation, data analysis, and customer engagement initiatives,resulting in an increase in sales by 80%.
- Established business plans and develop strategies to maximize revenue by utilizing market research and customer insights.
- Experience working in the Middle East, as well as the United States and Canada.
Oct 2016 - Sep 2018
Relationship Manager
Oct 2015 - May 2016
Cso
Jun 2013 - Dec 2013
Team & coworkers
Colleagues at ProMobi Technologies
Other employees you can reach at promobitech.com. View company contacts for 94 employees →
SK
Sriram Kakarala
Colleague at Promobi Technologies
Pune, Maharashtra, India, India
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SS
Shweta Srivastava
Colleague at Promobi Technologies
Bengaluru, Karnataka, India, India
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DG
Deep Ghosh
Colleague at Promobi Technologies
Pune, Maharashtra, India, India
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RN
Rohan Nain
Colleague at Promobi Technologies
Hyderabad, Telangana, India, India
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RD
Rohit Dhanuka
Colleague at Promobi Technologies
Pune, Maharashtra, India, India
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SP
Shubham Pathak
Colleague at Promobi Technologies
Pune, Maharashtra, India, India
View →
TA
Tech Alpha
Colleague at Promobi Technologies
Rahimyar Khan, Punjab, Pakistan, Pakistan
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KC
Kajal Choukate
Colleague at Promobi Technologies
Pune, Maharashtra, India, India
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SD
Supriya Debadwar
Colleague at Promobi Technologies
Solapur, Maharashtra, India, India
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GA
Garvit Arora
Colleague at Promobi Technologies
Pune, Maharashtra, India, India
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Sriram Kakarala
Colleague at Promobi Technologies
Pune, Maharashtra, India, India
View →
SS
Shweta Srivastava
Colleague at Promobi Technologies
Bengaluru, Karnataka, India, India
View →
DG
Deep Ghosh
Colleague at Promobi Technologies
Pune, Maharashtra, India, India
View →
RN
Rohan Nain
Colleague at Promobi Technologies
Hyderabad, Telangana, India, India
View →
RD
Rohit Dhanuka
Colleague at Promobi Technologies
Pune, Maharashtra, India, India
View →
SP
Shubham Pathak
Colleague at Promobi Technologies
Pune, Maharashtra, India, India
View →
TA
Tech Alpha
Colleague at Promobi Technologies
Rahimyar Khan, Punjab, Pakistan, Pakistan
View →
KC
Kajal Choukate
Colleague at Promobi Technologies
Pune, Maharashtra, India, India
View →
SD
Supriya Debadwar
Colleague at Promobi Technologies
Solapur, Maharashtra, India, India
View →
GA
Garvit Arora
Colleague at Promobi Technologies
Pune, Maharashtra, India, India
View →
2 education records
Riyaz M. education
Master Of Business Administration (Mba), Marketing
Vishwakarma Institute Of Management
Bachelor'S Degree, Computer Science, A
FAQ
Frequently asked questions about Riyaz M.
Quick answers generated from the profile data available on this page.
What company does Riyaz M. work for?
Riyaz M. works for ProMobi Technologies.
What is Riyaz M.'s role at ProMobi Technologies?
Riyaz M. is listed as Lead Technical Support Engineer @ ProMobi Technologies | Android, Mac, iOS, Windows at ProMobi Technologies.
Where is Riyaz M. based?
Riyaz M. is based in Pune, Maharashtra, India while working with ProMobi Technologies.
What companies has Riyaz M. worked for?
Riyaz M. has worked for Promobi Technologies, Promobi Technologies Pvt. Ltd., Azuga Telematics Private Limited, Arihant Adroit Infosystems Pvt. Ltd. (Aais), and Proptiger.Com.
Who are Riyaz M.'s colleagues at ProMobi Technologies?
Riyaz M.'s colleagues at ProMobi Technologies include Sriram Kakarala, Shweta Srivastava, Deep Ghosh, Rohan Nain, and Rohit Dhanuka.
How can I contact Riyaz M.?
You can use AeroLeads to view verified contact signals for Riyaz M. at ProMobi Technologies, including work email, phone, and LinkedIn data when available.
What schools did Riyaz M. attend?
Riyaz M. holds Master Of Business Administration (Mba), Marketing from Vishwakarma Institute Of Management.
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