• Lead the day to day operations and ensure that all customers are provided with excellent customer service and Ensure Customer satisfaction.• Handle group travel and individual business travel needs including flights, hotel, transfers etc.• Liaise with Airlines and Hotels in order to obtain special deal fare for the group travel.• Successfully handled entire travel requirements for Cricket teams for U-19 World Cup (UAE, 2013), T -20 Cricket World Cup Qualifiers)(2014, New Zealand), T-20 Cricket Would Cup (Dhaka, 2014) and Cricket Would Cup (2015, Australia& New Zealand).• Liaise with respective team managers for travel the requirements.• Provide support and maintain to existing management information systems (MIS) for ICC Travel Implant.• Generate and distribute management reports in accurate and timely manner and submit to ICC Finance based on monthly sales.• Provide strong reporting and analytical information support to ICC Finance as required.• Understand customer problems and provide appropriate solutions.• Analyze business information to identify process improvements for reducing the travel budget effectively.• Generate both periodic and ad hoc reports as needed department wise for total travel Spend • Help and provide Information to ICC MIS team for the preparation of ICC Event’s travel budget on yearly basis for department wise.• Ensure smooth handling of disrupted/critical Situation through effectively liaison with external and internal departments, in demanding situations. Diffuse aggressive situations between the front line staff and customers by promptly stepping-in and by employing effective human relations, customer orientation and decision making skills.• Co-ordinate with the seniors to implement trouble-shooting in case of planned and unplanned system outage. Update the fallback arrangements regularly in-order to maintain an efficient contingency plan to handle the disruptions.

• Worked as Implant in charge for Dyn- Corp International at Internet City. Dubai.• Coordinate with different deparartmenrt for business travel, leave travel, personal travel arrangements, hotel bookings, land travel and Cargo delivery.• Handled entire travel requiremet for Dyn –Corp Intl Dubai and Kabul.• Handled the travel requirements of major corporate accounts like, PWC Logistics, ADCB (Bank) ,Thermo LLC, DEYAR, Etc.• Work at a level based on sales target achievements on a daily base.

• Handled the travel requirements of major corporate accounts like MIS, SUN BELT, HALCROW INT’L, AL-KABEER, ECONOSTO, etc.• My responsibilities included reservation/ticketing and to coordinate with holiday department for holiday packages.• Keep regular correspondence with the client and airline representatives.• Plan and prepare cost effective itineraries for clients.• Assist emergency travel requirements on emergency mobile phone service.• Handled Sri Lankan Airlines GSA counter independently for 1 year.

• Handled entire travel requirements for Talisma /Aditi Technologies, Bangalore, India