*working on Urology process *Provide regular training session to reduce the errors and maintaining process quality* Maintain complete activity logs and prepare daily reports/consolidation * Weekly conducting Error based training*call monitoring * Provide navigation and information application requirements

*Working on Emergency process *Contact insurance and other parties to confirm payment date and details*Handle claims on denials rejection and no response *Researched and resolved denials and EOB rejection within standard billing cycle timeframe *Ensure complete review of the claims and submit to correct insurance companies *Send appeals with appropriate documents for the denied claims to receive the payments for the services rendered

*monitoring and planning for priority calls to maintain client parameters *floor support to associate for queries and performance