• Supervised and led a team of 15 employees, overseeing daily operations, including scheduling, resource allocation, and task assignment.• Conducted regular performance evaluations, provided constructive feedback, and facilitated training and development initiatives to enhance team members' skills.• Implemented key performance indicators (KPIs) to monitor team performance, identified areas for improvement, and implemented corrective actions as needed.• Proven track record of success in operations management, with 4 years of experience in leading teams and driving process improvements.• Solid organizational skills, capable of managing multiple priorities and meeting deadlines in a fast-paced environment.

• Managed full-cycle recruitment processes for various positions across multiple departments, including sourcing, screening, interviewing, and on boarding.• Utilized a variety of sourcing methods, such as job boards, social media, professional networks, and referrals, to attract qualified candidates.• Worked with known company such as Emaar, Krystal, Damac, and Ramada.• Built and maintained strong relationships with candidates, providing timely and constructive feedback throughout the recruitment process.• Negotiated offers and facilitated the on boarding process, ensuring a smooth transition for new hires.• Make sure all the candidates are satisfied with the designation and they have received proper accommodation, valid employment visa and health insurance.

• Managed the accounts receivable process for a busy medical billing department, ensuring accurate and timely billing and collections.• Posted and reconciled payments from insurance companies and patients, resolving discrepancies and following up on unpaid or denied claims.• Worked closely with insurance companies and third-party payers to resolve claim rejections and denials, submitting necessary appeals and documentation.• Collaborated with the billing team to streamline processes, improve efficiency, and implement best practices.

• Provided technical support and troubleshooting for hardware, software, and network-related issues to internal users, ensuring minimal downtime and maximum system up-time.• Installed, configured, and maintained operating systems, applications, and peripheral devices, ensuring compatibility and optimal performance.• Provided end-user training and support for new software and system implementations, facilitating user adoption and productivity.• Responded to technical support inquiries via phone, email, and ticketing system, providing prompt and effective resolutions to end-users.• Assisted in the maintenance and administration of user accounts and permissions.