Riyaz Sheikh Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

End-User support:- Providing technical support to the US client's user via multiple channels, including telephone, email, Microsoft Teams meetings and ticketing systems.:- Provide first and second level support for desktop, laptop related issue, including hardware, software and network problem.:-Diagnose and troubleshoot a wide range of technical issues related to Laptop, iPhone, Manufacturing apps, production apps etc.:- Provide prompt and accurate technical support to… Show more End-User support:- Providing technical support to the US client's user via multiple channels, including telephone, email, Microsoft Teams meetings and ticketing systems.:- Provide first and second level support for desktop, laptop related issue, including hardware, software and network problem.:-Diagnose and troubleshoot a wide range of technical issues related to Laptop, iPhone, Manufacturing apps, production apps etc.:- Provide prompt and accurate technical support to users via phone, email and chat.:- Communicate effectively with end-user and provide clear instructions and guidance to resolve technical issue.:- Document and escalate complex issues to Networking, Database and Client Support team:- Provide 18x5 on call support via rotational schedule. Show less

Pune/Pimpri-Chinchwad Area

1. Motivates and trained the team of 10 employees to maximize team productivity. 2. Enhanced operational performance by 5-7 % and reduced 12-14% labour expenses by developing and optimizing standard practices. 3. Developed and deepened relationships with vendors and internal stakeholders. 4. Monitored quality control.5. Vendor Management6. SAP/ERP Operations

Pune

Joined as an Operations & Marketing Manager and important roles were: 1. After Service feedback calling analysis 2. Rework & Customer issues handling and analysis 3. Monitoring customer service executives and SAP 4. Taking care of customer's requirements and complaints (C-POC) 5. Key person for vendor tie-ups and vendor management (V-POC) 6. Generate new inquiries via digital marketing and customer references 7. Follow Turnaround time and rectify quality of vendors… Show more Joined as an Operations & Marketing Manager and important roles were: 1. After Service feedback calling analysis 2. Rework & Customer issues handling and analysis 3. Monitoring customer service executives and SAP 4. Taking care of customer's requirements and complaints (C-POC) 5. Key person for vendor tie-ups and vendor management (V-POC) 6. Generate new inquiries via digital marketing and customer references 7. Follow Turnaround time and rectify quality of vendors work as per company policy. Show less

Pune Area, India

My important roles were 1. Take care of the center with the help of other 6 peoples staff; 2. Handling 4 Junior college tie-ups; 3. Solve all the issues, doubts and problems of parents of 200 students if required 4. Responsible for all types of Marketing activities to achive the targeted goals. 5. Schools visits for data collection; 6. Working for Institutes admission growth

Bachelor Of Commerce (B.Com.), Marketing/Marketing Management, General, 3Rd

School, Business/Commerce, General

Activities and Societies: Cricket Match, Dancing in annual Function, School Head.