Riyaz (Ray) Email & Phone Number

New Delhi Area, India

Profile 1:• Project Management: Sr. Coordinator3 strong years of project management experience in software / App implementation. Organized and detail-oriented Executive providing thorough and skillful management support to projects from start to finish using PMI guidelines, Scrum / Agile methodology.Areas of Expertise: • Project Scope Management • Monitoring and Controlling • Client / Stakeholder Management • Cross functional team Management Familiar with delivery models: • Agile Scrum • Water fall • Kanban • SDLC Profile 2:• App / Web UI / UX Design: Sr. CoordinatorMore than 2-years experience as creative UI/UX senior development support professionalwith diverse design, Use Case and strong visual sense skills and ability to translate Mockups / Prototypes across all organizational levels & stakeholders / clients.Areas of Expertise: • UX - Process mapping • Wire framing • Prototyping • Design • Product Branding • Collateral material Familiar with design concepts: • Interaction design (IxD) • User interface design (UI) • Graphic design • Web design. • User-centered design • Color Concepts

New Delhi Area, India

Erinaceous Group (UK) • Responsible for smooth run of process as process was not looked after by any manager. Reporting to AVP.• Responsible for training of process and V&A to existing and new employee.• Compilation of data and distribution among agents.• Meeting productivity set goals and all quality parameters. • Zero percent unresolved mail/query/complaint/resolution at the end of the dayFizz Electrics (US)• Deep analysis of a particular case and proper handover to agent with resolution guidelines.• Handling second stage escalated calls from team members.• Final resolution to escalated cases.• Allocation of medical records to correct request number or client

Noida Area, India

DISH TV a Zee group venture. It is India’s first DTH television broadcast service. It brings to our home the latest in television viewing from analog to digital technology which broadcasts our choice of programs directly from a high powered satellite to our home.• Responsible for the scheduling team / data for Welcome calls .• Responsible for outbound technical calls and escalations resolutions. • To handle conflict / escalation , Data churns, QA of process and to propell Team to achive targets.

DR. Johns Lab- The Company is engaged into the manufacturing & marketing of Capsules to Tablets modules of medicines in a general category and is associated with UK for the certification of quality of Drugs• Ensure given target for sales is achieved by team.• Handle the team in distribution of areas / region/ hospitals/ nursing homes etc.• Ensure training and updating of product and its selling techniques are properly applied.