Part of the Corporate Strategies Group within the Bellevue Utilities Department, my responsibilities include mapping current business processes to create a foundation for refining business activities, procedures, and models.I assist with implementing change management rigor and strategies for major initiatives, aligning them with the Utilities Department's Strategic Plan Objectives.I lead project meetings, ensure project goals are met, conduct best practices and benchmarking research, and present updates and conclusions to leadership teams. I also develop and publish supporting documentation and training materials for various projects.

Founded 0 to 1 Digital Wellness venture in a nascent industry. Developed product strategy that sits at the intersection of productivity and wellness. Launched B2B and B2C offerings that have been used by over 200 target users (including youth, corporate users and schools) in 1 year. Cultivated partnerships and collaborations across academia and industry as path to growth.

Reported to the segment COO, accountable for establishing governance to guide the selection & success of strategic priorities and programs for Microsoft's Small & Medium sized customers, Digital Sales and SMB segments. Developed and scaled Change Management Center of Excellence to be usable by 5000 employees. Included senior executive stakeholder management and coaching globally distributed team members.

• Direct team of 15 program managers, providing last-mile enablement activities supporting corporate strategic initiatives and product launches across 30,000 sales & marketing employees. Achieved >95% full year adoption. Promoted for performance.• Design goals and priorities in alignment with product team objectives emphasizing collaboration, performance, and well-being. • Lead community initiatives across 250 learning professionals via Microsoft Teams-based forums (96% MAU), audio podcasts Round-up (40% avg. open rate) and quarterly learning days. • Build partnerships with product managers, marketing, and operations to represent the voice of the customer on the product roadmap leveraging scalable mechanisms such as surveys, focus groups, advisory councils.

• Assessed sales priorities and developed quarterly readiness plans leveraging existing training programs or creating role-based programs (e.g., e-learning, webinars, instructor led courses, MOOCs) in support of onboarding new employees and advancing technical and professional skills for 5500 US employees. Achieved >90% engagement on key programs. • Translated business needs into enablement programs by conceptualizing and producing training content delivered through innovative modalities such as audio podcasts, 360° immersive video, and sales coaching. Promoted for performance.• Conducted stakeholder management with sales management and HR delivering readiness planning aligned to fiscal year budget.

- Designed and launched sales facing programs aimed at increasing end-user Monthly Active Usage (MAU) of cloud SAAS products such as O365 and Azure within $1.05b US mid-market business resulting in 140% YoY growth in MAU- Owned the voice of the customer to influence Marketing in creating outbound campaigns targeted toward segmented customer personas, yielding a 500% YoY increase in program adoption. Received US Marketing Excellence award. - Redesigned and launched customer account planning framework for US market, enabling sellers to gain insight into whitespace opportunities with integrated sales offerings from Systems Integrators (SI) and Independent Software Vendors (ISV).- Enabled sales leadership by providing business insights on sales blockers based upon competitive action and market trends.

• Served as the primary contact for Fortune 50 clients responsible for revenue of ~$80M. Built executive relationships, conducted quarterly governance and identified business needs for growth as well customer experience improvement.• Created an execution plan for value realization in partnership with product development, customer service and operations. • Formulated competitive intelligence and client retention strategies in close collaboration with senior management including CEO, VP of client delivery and general counsel. • Directed intervention strategy to turnaround service delivery and retention for telecom client (~$30M) driving the team toward key performance metrics.

- Oversaw the timely delivery of technical projects for 20 Health Benefits clients.- Forecasted client demand while achieving 8% YoY cost reduction.- Owned and managed budget of approximately $300,000. - Hire, train, mentor, and develop team providing coaching and strategic leadership to a cross-functional team with oversight of 60 employees.

- Created and executed Software Delivery Life Cycle (SDLC) implementation project plans within originally scoped budget.- Selected for three expatriate assignments in Gurgaon and Chennai, India conducting training for entry-level project managers, and developing role portraits for new hires.- Piloted a new product introducing the co-branding of website per client corporate design rules.

- Provided expertise for data, foundation, and technical components to create system construction specifications.- Offered formal and informal coaching to other team members as well as other associates across the firm through company wide classes.- Customized proprietary benefits administration software and used SQL/SAS for customer reports from mainframe DB2 databases. - Interacted with the Quality Assurance Team and developers to coordinate the implementation for new solutions.

- Founded and managed an Internet startup to provide rural communities with an electronic communication portal. - Collected requirements for creating a web portal which included interfacing a Filemaker and Access database to the Internet.- Initiated and led a program within Knox College to offer student internships creating web solutions for businesses within the Galesburg community.

- Provided technical support and tested for errors in database backup software on a Novell platform.- Worked on simulation and resolution of disaster recovery for proprietary software on Novell networks.