Riyesh Pulikkottil 🎖️ Email & Phone Number

Abu Dhabi Emirate, United Arab Emirates

• Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.
• Participate in the development of IT strategies in collaboration with the executive team.
• Work with stakeholders to define business and systems requirements for new technology implementations.
• Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services.
• Oversee vendor monitoring assessment to… Show more
• Oversee vendor monitoring assessment to ensure the adequacy of controls executed by vendors.

Abudhabi

• Due to my demonstrated strong results in previous responsibilities, I have been entrusted with additional responsibilities in my profile. These responsibilities include managing a team of service delivery personnel.
• Leading and managing a high-performing team: Oversaw the performance of a team of service delivery personnel, ensuring they met targets and delivered exceptional customer service.
• Developing and executing service strategies: Developed and implemented innovative service strategies, identified areas for improvement, and implemented solutions to enhance service delivery.
• Resolving escalations and complex issues: Responded to and resolved complex customer and team member escalations, ensuring timely and satisfactory resolution.
• Managing service delivery budgets: Effectively managed budgets for service delivery, identified cost-saving opportunities, and managed expenses to maximize profitability.
• Delivering training and development programs: Developed and delivered training and development programs for team members, ensuring they had the skills and knowledge to perform their roles effectively.

UAE

• Managed a team of network engineers and telecommunications professionals to ensure successful implementation, maintenance, and troubleshooting of computer networks and systems.
• Oversaw digital security and performed maintenance to ensure the system was operating at full capacity in a proactive manner.
• Identified and resolved any problems that arose with computer networks and systems.
• Coordinated with clients to specify system requirements and design solutions.
• Provided… Show more
• Provided technical oversight across the organization, including planning, implementation/expansion, maintenance, and troubleshooting.

Abu Dhabi Emirate, United Arab Emirates

• Upgrade all the infrastructure to Fiber environment and upgrade all the network equipment to the next generation.
• Reduce downtime from 60% to 99.99% by implementing efficient network management practices.
• Redesign the entire network to T3 level to improve performance and scalability.
• Configure, install, monitor, and maintain Wide Area Network connections to all terminals and remote offices to achieve maximum availability and performance for Al Masaood's business… Show more
• Configure, install, monitor, and maintain Wide Area Network connections to all terminals and remote offices to achieve maximum availability and performance for Al Masaood's business requirements.
• Collaborate with the System and Network Head to develop future network plans for capacity and performance.

• Managed more than 5000 websites in 100+ servers
• Installation, configuration and troubleshooting Linux servers.
• Administration tasks - Managing disks & file systems and managing users and groups.
• Access management for users
• Administration of DNS servers.
• Job scheduling/Management.

Cochin Area, India

• Managed live and development servers located at offsite and remote data centers,
• Worked with a team of server experts, providing guidance and support to ensure that servers were running efficiently and effectively.
• Designed and implemented web hosting architecture, creating a robust and reliable infrastructure for hosting clients' websites and applications.
• Collaborated directly with clients to understand their hosting requirements, providing customized solutions that met their… Show more
• Collaborated directly with clients to understand their hosting requirements, providing customized solutions that met their unique needs and helped improve their online presence Show less

Cochin Area, India

• Played a crucial role in the early days of streaming technology by helping deliver live TV channels to viewers.
• Worked as a key member of a team that pioneered the introduction of virtual tuition, an innovative approach to online learning that was ahead of its time.
• Managed data centers for a leading hosting provider in Kochi, ensuring that server uptime was maximized and that clients' websites and applications were always available to users.
• Implemented custom-built Linux… Show more
• Implemented custom-built Linux firewalls to maintain office security and safeguard against potential threats.
• Managed both Linux and Windows-based web and DNS servers, ensuring that they ran smoothly and were always up-to-date.

Cochin Area, India