Riyyaan Awan Email & Phone Number

Pakistan

As the Imports and Supply Chain Manager at Doctors Hospital and Medical Center, I ensure the timely and cost-effective delivery of medical supplies and equipment from global suppliers. My role centers on strategic planning, negotiating with suppliers, and navigating regulatory standards to support our healthcare mission. I focus on enhancing operational.

Lahore, Punjab, Pakistan

Muscat Governorate, Oman

• To increase management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities.
• To develops strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives.
• To accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.

Lahore

• Responsible for meeting with potential corporate customers, and maintaining a healthy business relationship
• To take ownership of the sales and marketing functions of the business.
• Drive increased revenue and profit to achieve the Company`s ambitious growth.
• To locate or proposes potential business deals by contacting potential partners, discovering and exploring new opportunities.
• Closes new business deals by coordinating requirements, developing and negotiating contracts with new clients.
• As corporate trainer, responsible for creating training techniques and implementing the workshops of my skillset

Lahore

• To research, analyze, plan, facilitate and execute training of Customer Care Division staff.
• Implemented NPS (Net Promotor Score) philosophy across all Customer Care Channels. Trained 1269 employees in 57 sessions within a year.
• Responsible for conducting training for any new offer/product being introduced in the market.
• Transformation of Customer Care Division from KPI oriented to Customer oriented.
• Handle new employee training in compliance with company policies with focus on customer service and seamless execution of company vision and values.
• Instituted a dedicated focus on customer satisfaction executed with a high level of service, sold training and consistent follow up.

• My focus was not only on customer service but also on increasing sales at all opportunities to ensure the company achieved sales goals.
• Responsible for Pre-sales, marketing, sales, event management, project management, after sales support and contract negotiations of corporate sector.
• Updating company’s new marketing promos to the corporate sector.
• Planning sales and business development opportunities, supporting local sales and service teams.
• Negotiation and maintenance of sales or service contracts.
• Planning, organizing and managing various events and business activities held by the company.

• Responsible for training and coaching all CS Staff (Call Centre, Back end Teams, Service Centers and Indirect Sales Staff), assist sales team in developing proposals, ROI's and presentation of solutions, with a focus.
• Developed strategy and managed execution of voice of the customer and consumer focus groups to support strategy for new product lines.
• Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
• Orient and train new employees in positions including but not limited to case technician, case coordinator and quality assurance specialist, also include refresher training and training on new topics for current.
• Cross trained in other departments within the company in order to expedite processing of product and to assure higher standards of quality assurance.
• Set standards to gage work flow, performed quality assurance, set attainment goals, trained new employees and wrote the standard operating procedures.

• Utilized the management routines and associated tools to plan, organize, communicate, and delegate daily assignments to the franchise staff.
• Trained and groomed the Franchise staff.
• Conducted audits for management to assess effectiveness of controls, accuracy of financial records, and efficiency of operations of different zonal franchises.
• Achievement of all customer care objectives as Zonal Customer Care Manager by acting as a liaison between clients, customer care and account departments by providing cost-effective solutions.
• The ambiance of the Franchise Center in accordance with the company standards.
• Dealing with the vendor for an issuance of inventories

• Provided solutions and satisfaction to all walk-in customers.
• Answered queries regarding marketing promotions and activation process.
• Maintained the reporting line for the business center
• Monitored calls in a 24/7 Customer Care center and provided feedback to the operations manager, and the customer care representative through both written and face-to-face feedback.
• Provided administrative support for MIS department.

• Maintained projected cash inflows of Citibank’s Preferred Credit Cards Members.
• In time follow up calls for Credit Cards recovery

Masters Of Business Administration, Finance

Activities and Societies: Debates, cultural wing Cultural wing

Bachelor Of Arts, Arts

Activities and Societies: Volunteer Services

Matric, Mathematics

Activities and Societies: Stamp club, debates society Basketball, football, hockey, musical band, cross country