Have years of experience with an uncompromising passion for providing the best experience to the customers while maintaining the right focus on the organizational Big Picture of increase in revenue and market share. I have worked in areas of Customer Experience Management, Corporate Sales, People Management, Commercialization of Products and Service, Resource Management and Regional Operations function. I have also led understanding & deployment of Net Promoter System (NPS) and Closed Feedback Loop (CFL) with a strong focus on using it to increase Customer Loyalty, Retention, and Revenue Enhancement. I have rich experience of deploying resources, processes, and systems aided through facilitation, coaching, training interventions and performance data analyses to achieve organizational objectives in an efficient manner. During these years I have worked with several cross functional teams/departments from Customer Care, Sales, Marketing, Technical, Business Analysis & Planning, IT, HR and vendors with the sole purpose of enhancing Customer Experience. Some of my key areas of expertise are; • Customer Experience Management and Corporate Sales• Cost Optimization through Resource Utilization• Monthly/ Quarterly/ Yearly Performance Monitoring, Analysis & Reporting • Quality Assurance Management, KPIs and Performance Incentive Management• Well-equipped to manage corporate clients • Training Need Analysis, Content design development & Training conduct • Process development & Re-engineering • Managing high performing teams• High on Initiative - Team Building - Creative Problem Solving – Commitment• Poised and competent with demonstrated ability to transcend cultural differences.• Drive customer-centric changes in the organization. • Certified TTT from Navitus