Riz Wan Email & Phone Number

Bangalore Urban, Karnataka, India

Bengaluru, Karnataka, India

 As atechnical lead in Identity Access Management team for new customer, managed and maintained analysed, provided access as per standard process,  Provided KT, trained and mentored new hires on IAM. Remotely Managed and Supported Production & Test environment of client IT infrastructure day to day.  Coordinated business stake holders with respect to incidents of Australian banking client, Canada and Europe aviation client. Interacting with end-users, application owners third party vendors for business-critical application access related issues, DFS,Active Directory Servers, VMware, File server, Cluster. Anti-virus, RSA, DNS, Basic networking etc. Weekly and monthly conducting performance review meeting with team members. Review Incident, Change and Problem tickets and initiate corrective actions, conducting Knowledge sessions and Awareness programs to enhance knowledge.  Maintain and communicate Information Security Standard process and best practice encompassing all relevant regulatory, industry and legislative requirements and manage daily operations and project deliverable. Co-coordinating with Change Managers in the time of deployments to ensure everything goes as per the plan without any impacts. Managed and Supported windows 2008/2012 servers, active directory servers, cluster servers, Mcafee antivirus servers, OTP servers, Dfs servers, veritas clusters, SQL servers, business critical application server etc. Effectively and efficiently utilizing Man power, change management skills to lead the teams through a rapidly evolving business situation. Doing monthly maintenance windows servers and installing MS hot fixes, MS patches and third-party application etc.

Bengaluru, Karnataka, India

 As a technical lead for Enterprise hosting team, (Soarian Financial Team) and Change Management Team, delivered 1000 plus newly build windows 2003/2008 servers to clients, hosted in Malvern (USA) healthcare data centre, with all predefined organizational standard configurations, Healthcare applications, systems, cluster servers, file server, citrix applications, database server etc., Before hosting new servers to client in Malvern data Centre I have to do pre and post checkouts on newly build servers, I have to coordinate multiple teams in india and US for firewall, network, content switch, citrix ,storage, VMware and third party certificate for predefined configurations to ensure everything is configured as per Siemens standard. Responsible for providing production support to strategic web-based applications on Windows 2003/2008/2012, and web operations, Plan – Build - Run model activities using ITIL framework. Only selected member in newly formed special testing project called Client centric delivery. Organization Intension of forming new team is to provide good service delivery to clients, maximize utilising of Man power, single point of contact for all issues, and Flawless execution of process.  Managed multiple customer deliverables towards remote server infrastructure management as per the defined / agreed SLA’s., providing on call 3rd level technical support to USA customers and Directing and Supporting L1 & L2 internal teams. Have to coordinate with multiple teams for firewall, network, content switch, citrix, storage, VMware and third-party certificate teams for predefined configurations.  Provided 3rd level alternate week on call support to US hospital on windows servers, healthcare applications, issues etc. To ensure everything is configured as per defined standard, I have to did pre and post validation on servers before final release to customers. Successfully delivered 1000 plus servers to US healthcare clients.

Bengaluru, Karnataka, India

 Demonstrating and supporting the team members, helping others, and always thinking and acting with customer’s best interests in mind Coordinates and advises IT Security. Maintain Security Vulnerability patching above compliance target for Microsoft and non-Microsoft platforms. Drive other compliance & security initiatives for the business unit by coordinating with Process Owners. Coordinate Issue & Risk Management Activities. Review/Develop Business Controls Awareness Training Modules.  Monitors compliance with the organization's information security policies and procedures among employees, contractors, and other third parties and refers problems to appropriate department managers Installed VERITAS foundation software’s for windows 2003/2008 servers and cluster servers for up gradation of SAN to VMAX storage. And expanded hard disk as per ticket once space is allotted by storage team as per service ticket Co-coordinating between the teams related to infrastructure maintenance, applications, windows servers and network etc. Involving and leading between multiple teams for monthly maintenance activities, Opening CR, sending Initial, Extending and Complete notification to customers. (Recycling JVM, s Clusters servers’ failover, rebooting Apps & DB servers, Pre & post checkouts etc.)  Day to day coordinating with internal teams for hosting new servers to customer (By opening service desk request with OS Build Team, Web seal, Content switch, firewall, DNS & AD team) Successfully completed windows 2008 VM servers, MS hot fixes and Security patches, VM tools updates and Cluster 5000 servers. Firewall rules configuring in windows 2008 servers & Opening ports for new servers, Adding DNS records, local and domain level permissions, application configurations, shared & NTFS permissions. Managing servers through group policies.

Bengaluru, Karnataka, India

 Managed and maintained critical Incidents, Problem tickets, and change control management viaRemedy Application for Remote and local Servers. Monitor system logs for alerts and errors that demonstrate system issues and critical application processes to ensure it is upto date and running fine. Responsible for maintaining team performance, handle individual FCR (first call resolution) identify weak areas & training analysis in co-ordination with Team Manager and Learning department. Installation& Troubleshooting of different applications. Monitoring Servers, Access Switches & Routers with Nagios tool. Coordinating with different teams for the issues related to Network & Firewall, hardware vendors and software’s vendors. Creating and Managing User Accounts, email accounts in Windows 2000/2003 domain Environment. Updating MS hot fixes and latest updates from WSUS server.

Bengaluru, Karnataka, India

 Resolving technical issues related to windows servers, laptops, OS, VPN, network issues.  Maintenance of IT infrastructure domain of Windows 2000/ 2003 domain. Locally managing and maintaining data centre with hosted customer applications. Coordinated with ISP vendors like TATA, Reliance, BSNL for core links, fibre, network devices and updating same to be in tickets, providing RCA to internal & external customers  Configuring user id in Cisco IP communicator. Creating managing and maintaining exchange 2003 mail servers. Active directory, file server, cluster server, antivirus server, telnet relay, netcool, nagios etc. Installation and configuration of network devices, systems hardware & software, printers, etc. Working and supporting escalations issues and ensure maximum customer satisfaction. Handling day to day IT related issues with Offshore and Onshore users