° Invoice Audit & Review - Verify all recurring and non-recurring costs on provider invoices are billed according to contractual or quoted rates and contractual billing terms. - Ensure all billing line items, taxes, and fees on provider invoices are in to proper cost centers.Identify and short pay erroneous billing line items, taxes, and fees on provider invoices. - Identify erroneous or missing costs in Masergy's circuit management database and ensure provisioning is notified and takes appropriate action.°Dispute Management - File disputed charges and relevant supporting documentation with providers in accordance with contractual dispute terms. - Review, negotiate, and resolve Masergy's open disputes with providers. - Verify credits for disputes are calculated properly by provider and applied properly in Masergy's COS database.°Provider Management - Supply accounts payable with provider account and remittance information to ensure provider invoices are processed for payment in an accurate fashion.- Correspond with providers regarding outstanding invoices, payments, and remittance detail concerning received payments. - Reconcile Masergy's accounts with providers to ensure correct application of payments and accurate record of open disputes.  - Additional duties as assigned.

Responsible in processing disconnection request due to upgrade, relocation, chronic replacement and customer groomResponsible in answering queries and concerns from email and callsMaintaining a uniform report that is submitted monthly to identify the removed cost in the organization.

Responsible for the timely closure of all queries and escalation requests for Billing, AR & CollectionsBilling:Loading agreements for New sale, Renewal, Expansion & internal Move on the billing systemTermination of agreementsReviewing dispute and raising appropriate credit invoicesRaising new invoices for new clients and monthly invoices existing clients on the systemUpdating Information on the Billing systemAnswering Clients Billing/invoice concernAR:Reviewing and addressing client outstanding balance & payment queriesProcessing partial and full retainer refundProcessing of refund for overpayment & incorrect paymentProcessing of payment allocation & payment offsettingPreparing account reconciliationCollection:Reviewing account for bad debt and collection processingReviewing bad debt accounts for reinstatement• Identify process improvements for easy and more efficient/effective processing or resolving of the client concern• Ensure process documentation is complete and up to date. • Monitoring & managing all active and pending requests by the team on a daily basis• Sharing process knowledge to newbie and colleague• Managing Special task given by the team supervisor or manager

Handling escalations, preparing reports for payment runs and assisting the Supervisor's workload.Share the process knowledge for the newbie who will handle Retainer request related and Overpayment refunds for NAM.Assist all issues for client queries and resolutions including all change requests and client updates from Centre team and LSCs.Maintain accurate and tidy filing systems of payment reports and back up documents.

• Managing client New Sale, renewal, expansion agreement and internal office move in the company billing system for consolidated accounts.• Managing client's changes in the company billing system by raising invoices and credit notes where appropriate.• Assist all issues for client invoice queries and resolutions including all change requests and client updates from Centre team.• Reconciling client's invoice and payments.

• Managing client New Sale, renewal, expansion agreement and internal office move in the company billing system.• Managing client's changes in the company billing system by raising invoices and credit notes where appropriate• Handling Escalations, Reconciliation of the invoices and assist the Supervisors workload.

• Managing client New Sale, renewal, expansion agreement and internal office move in the company billing system.• Managing client's changes in the company billing system by raising invoices and credit notes where appropriate• Handling Escalations, Reconciliation of the invoices and assist the Supervisors workload.

• Prepare, examine, and analyze accounting records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.• Prepare profit and loss statements and monthly closing and cost accounting reports.• Compile and analyze financial information to prepare entries to accounts, such as general ledger accounts, and document business transactions.• Monitor and review accounting and related system reports for accuracy and completeness• Resolve accounting discrepancies.• Supervise the input and handling of financial data and reports for the branch automated financial systems.• Interact with internal and external auditors in completing audits.• Prepare the financial statement of a business, they also determine if the branch is making profit or not.

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.• Greet customers entering establishments• Maintain clean and orderly checkout areas• Resolve customer complaints. Answer customers' questions, and provide information on procedures or policies• Sell tickets and other items to customers.• Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment• Compile and maintain non-monetary reports and records.

• Maintain scheduled office hours and assist with the daily office operation as determined by supervisor• Answer phones. Filing. Encoding data• Post fliers around campus• Promote campus events through innovative and traditional PR/advertising techniques• Forwards information by receiving and distributing communications; collecting and mailing correspondence; copying information.•Maintains supplies by checking stock to determine inventory levels; anticipating requirements; placing and expediting orders; verifying receipt; stocking items; delivering supplies to work stations.•Serves customers by backing-up receptionist; answering questions; forwarding messages; confirming customer orders; keeping customers informed of order status.•Updates job knowledge by participating in educational opportunities.•Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.