The continued high growth of HotelRunner requires building closer relations with existing and new supply partners. My primarily responsibility is to build and optimise the relationships and value of our partnerships.I’m highly customer focused and key to building and maintaining exceptional partner relationships. The focus of the position is to ensure positive partner experiences and to optimize the strategic value of each relationship for all parties. My role requires strong commercial awareness and excellent communication both externally and cross-functionally within the organization.The role also has the responsibility of supervising each members of Partner Success Team and ensuring the Partner Success KPIs are met each year.I’m very passionate about engaging customers and expanding their business. I have also possess strong customer management and consultancy skills, have impeccable relational skills and can create win/win environments for all parties.Responsibilities:* Supervision and performance (KPI achievement) of Partner Success team members.* Build strategic, locked-in relationships with supply partners.* Own overall relationship with supply partners from on boarding through to an entrenched and successful partnership.* Establish a trusted/strategic advisor relationship with each assigned partner and drive continued value of our products and services prioritizing strategically important partners.* Develop, prepare, and nurture partner relationships.* Work with partners to establish critical goals, other key performance indicators, provide benchmarking data and reports to aid the customer in achieving their goals in line with global strategies.* Work to identify and/or develop upsell opportunities.* Advocate customer needs/issues cross-departmentally and support internal operational teams in ensuring the smooth delivery of services to the partners* Ensure client retention and high satisfaction scores through relationship development

Yes I'm a Customer Advocate. My primary responsibility is to ensure that each customer has achieved maximum sustainable value from the HotelRunner SaaS solutions. Accompanying this goal is customer satisfaction, multi-level relationship management, maximizing HotelRunner Platform and its features adoption, alignment with best practices and the delivery of the customer’s sales goals and objectives.Responsibilities:* Ensure smooth handoffs from Sales to OnBoarding and from OnBoarding to Customer Success.* Provide coaching and education to improve adoption of the HotelRunner platform by each and every customer.* Deliver best practices to customers to help improve their sales and profitability also the value that HotelRunner brings.* Build value-based relationships with customers ensuring that they remain HotelRunner customers.* Field Product Management - bringing intelligent product feedback and recommendations from customers back to the HotelRunner project team.* Leadership - developing and delivering world-class processes for executing Customer Success

I specialize in the development and planning. I responsible for finding opportunities in the marketing of software products and services. I have skills and understanding in marketing research, sales forecasting, and promotional planning. My mission is to successful take a product from concept to commercialization.

After be promoted, I continued to my job as Social Media Marketing Supervisor at Girne American University. In early years of Social Media was being popular, I realized marketing power of social media and set up social media accounts (Twitter, Facebook, Blog, Flickr) of the university. I created and managed some social media campaign. Additionally, I manage all online advertisements of the university, I followed the statistics with google analytics and then comment and report this statistics to the executive managers periodically. I was also be part of Marketing Team and participated in all kind advertisement and marketing projects.

I was managing the TV channel which is broadcasting 7/24 with 19 students assistant, organizing broadcast stream, arranging TV productions, creating advertisement movies for GAU. And also taking charge in marketing team in GAU.

During student period in Girne American University, I was working as a student assistant in GAU Media Center (GAU TV) as visual director and cameraman. At the end of this period I made a lot of TV programmes and live broadcasting as producer and director at many places.