I am a seasoned banking professional with over 15 years of experience in retail and corporate banking at leading financial institutions. My expertise lies in driving operational excellence, enhancing customer experience, and leading high-performing teams to exceed business targets. At my current role at OCBC, I've led a series of initiatives that streamlined operations and enhanced the efficiency, contributing to talent growth and customer satisfaction. I'm currently seeking opportunities to bring my expertise in banking operations and digital transformation to a dynamic team committed to excellence and innovation in the financial services industry.
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Assistant Vice PresidentOcbc Bank Apr 2007 - PresentKuala Lumpur, Federal Territory Of Kuala Lumpur, MalaysiaOutsourcing (Assistant Vice President) Ensuring effective end to end management and governance of third-party service providers in accordance with bank policies and/or BNM regulations.Outward Clearing (Assistant Vice President)Handling outward clearing cheque processingWorkplace Banking Support Unit (Executive)Process iQ account opening applications.Cash-I Processing (Executive)Analyse applicants’ financial information, including credit history (via CCRIS and CTOS) to determine loan eligibility.Card Operations (Executive)Analyse applicants credit history and financial standing to determine creditworthiness and approval. -
ExecutiveSme Bank Malaysia Aug 2003 - Oct 2006Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia1. Assist SMEs in completing loan applications, ensuring all required documentation is accurate and complete.2. Monitor the performance of SME loans, ensuring timely repayments and addressing any potential risks. -
Credit Card SalesCiti Apr 2003 - Jul 2003Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia1. Identify and generate leads for potential credit card customer through various channels such as cold calling, networking, and referrals.2. Assist customers in completing credit card applications, ensuring that all necessary information and documentation provided. -
Branch Operations ExecutiveMaybank Feb 2002 - Feb 2003Selangor, Malaysia1. Oversee daily operations of the branch to ensure smooth and efficient functioning.2. Drive sales initiatives on banking products such as credit card, personal loan, housing loan, ASB loans, hire purchase, insurance etc.
Frequently Asked Questions about Shah Rizal
What company does Shah Rizal work for?
Shah Rizal works for Ocbc Bank
What is Shah Rizal's role at the current company?
Shah Rizal's current role is AVP.
What schools did Shah Rizal attend?
Shah Rizal attended Utm.
Who are Shah Rizal's colleagues?
Shah Rizal's colleagues are Joshua Rugu Pengiran, Hui Shan Ooi, Fabiola Prasetyo, Theepha Chandran, Jonathon Lee Zhao Feng, Lim Roland, U Teng Lam.
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