Professional Contributions:Koperasi CoopBank Pertama Malaysia Berhad Project Manager, “Sistem Pengurusan Kutipan Hutang” - Debt Collection Management System (DCMS) and introduce web collection and recovery via www.i-financing.cbp.com.my Project Manager, “Projek Data Warehouse” - IBM Cognos for credit reporting Project Manager, “In-sourcing with MLCA Capital” - Debt Collection Agency in-sourcing, Annecto system data mapping, etc. Committee Member for special project: Data warehouse System with Microlink Solutions Berhad Committee Member for collection and recovery system: DCMS with Juris Tecnologies Sdn BhdFounder for:  Monitoring, Collection and Recovery Centre - Regional (2022) Centralised Collection Call Centre (2020) Administration and Litigation Unit (2018)Bank Muamalat Malaysia Berhad Champion, “Internet Banking Naming Contest” (www.i-muamalat.com.my) 2nd Place, “Excelling the Bank Contest” 3rd Place, “Pertandingan Cogankata Sempena Program Perubahan”ExperiencesKOPERASI COOPBANK PERTAMA BERHAD – Setapak, KLMonitoring & Recovery Department(2016 – present)Promoted: Assistant Manager (2020)Promoted: Executive (2019)Assigned: Officer (2016)Successfully manages the operations as head of the unit / section in the activities of monitoring, collection, and recovery of customer financing accounts. Introduce the Administration and Litigation Unit and Call and Collection Center for the department through proposal papers and related guidelines. Act as a committee member and project manager at the same time performing daily tasks.BANK MUAMALAT MALAYSIA BERHAD – Menara Bumiputera, KL HQConsumer Financing & Recovery (2006 – 2016)Promoted: Recovery Officer (2015)Assigned: Clerk (2006)Successfully regulate financing accounts and take legal action on non-performing accounts. Address all complaints, accept assignments and reports for headquarters, department heads, officers, clients, lawyers and external parties.VICOMSOFT COMPUTERS SDN BHD – Beseri, Perlis(2004 – 2006)Promoted: Technical Manager (2006)Assigned: Designer, web developer, photographer & technician - relief (2006)Assigned: Photographer & technician (2005)Assigned: Technician (2004)Successfully manages and regulates all 3 branches in term of technical, operations and system. Act to find new business opportunities, plan and prepare reports and meetings. Communicate about product development to customers and marketing activities.Mohd. Shah Rizal Bin Ahmad @ Abdullahshahsputra@gmail.com - (+60) 17 430 6550