Riza Yassin Email & Phone Number

Liverpool, England, United Kingdom

Poynton, UK

Poynton, UK

Responsible for operational management across the association's three regions; North West, North East and Yorkshire and Derbyshire.

North West, UK

Leading the review of Choice based lettings and Tenancy Policy

North West And Yorkshire

Setting performance expectations and driving team delivery. Eight direct reports managing rented sheltered and extra-care (5400 units), and leasehold housing (34 estates).

• Interim role responsible for NW region spanning 7 districts, 8 direct reports, delivering services to 6000 homes spanning, care and nursing homes, rented and leasehold retirement housing. Turnover £41.3mResponsibilities
• Deliver the regional plan
• Deliver KPIs for finance, customer service, people and compliance
• Drive improvements in customer satisfaction, colleague engagement, revenue and sales
• Contribute to business transformation and wider business strategy

North West

District responsibility for mixed care, housing and leasehold portfolio, delivering against challenging performance indicators spanning finance, customer service and people including occupancy, revenue and sales growth. Implementing change for a team of 72 people through 14 direct reports and building strong strategic partnerships with GP consortia, local.

Lead responsibility for housing inspection and commissioned projects throughout north-west England spanning housing associations, NW local and SP authorities. Driving improvement in social and private sector housing through chief officer engagement in registered providers working with key regulatory and governmental agencies as well as partner.

Liverpool, United Kingdom

Management of multi-disciplinary teams delivering housing management services under contract to the Liverpool Housing Action Trust (contracts worth £16 million over the period). Responsible for services and regeneration for half of the city’s tower blocks (30).

Bradford, United Kingdom

Overall responsibility for field and centre based business performance manager (housing management) teams. Lead responsibility for policy, performance improvement and compliance; lead officer for National Customer Group. Devising and ensuring delivery of the Continuous Improvement Plan for the service spanning 230 LAs, 650 schemes, 2000 staff and 31,000.