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I spearheaded the end-to-end management of staff training and development to build a culture of performance excellence. I supported the sales team with closing sales projects and customer deals to drive business volume growth. I designed and executed cutting-edge processes to expedite workflow and ensure seamless execution of installation projects. I implemented a Wi-Fi install plan for the Tampa Air Fest to deliver high-speed Wi-Fi for the base and guests. I also deployed a QC process to… Show more I spearheaded the end-to-end management of staff training and development to build a culture of performance excellence. I supported the sales team with closing sales projects and customer deals to drive business volume growth. I designed and executed cutting-edge processes to expedite workflow and ensure seamless execution of installation projects. I implemented a Wi-Fi install plan for the Tampa Air Fest to deliver high-speed Wi-Fi for the base and guests. I also deployed a QC process to improve service work quality. I recruited a service team by conducting interviews and selecting high-caliber candidates.Among my accomplishments: • Reduced install timelines by five days, improved tracking of equipment, and decreased churn for customers by executing cutting-edge policies and procedures. • Project (Pro Bono) 273 Units: Delivered Gig service to each unit, Wi-Fi + Ethernet, 24 Switches, Radio, and Fiber: estimated $81.9K annual service cost, $95K buildout cost, and $340k total contract value.• Project 465 Units: Steered GPON Fiber deployment with Wi-Fi + Ethernet, 10Gig radio feed, over 13 miles on-net Fiber: $139.5K annual service cost, $180K buildout cost, and $605.7K contract value. Show less

I prospected enterprises up to 500 employees using email, telephone, referrals, and in-person meetings within a multi-county territory. I provide comprehensive guidance to peers on Fiber optics, timelines, and IT. I introduce new techniques to drive sales of VOIP Systems, Metro Ethernet, SD-Wan, Fiber, Firewalls, and Enterprise TV and Voice. I oversee construction of buildouts for clients while completing deliverables within a predefined budget of $75K per client.• Achieved 100% ramp… Show more I prospected enterprises up to 500 employees using email, telephone, referrals, and in-person meetings within a multi-county territory. I provide comprehensive guidance to peers on Fiber optics, timelines, and IT. I introduce new techniques to drive sales of VOIP Systems, Metro Ethernet, SD-Wan, Fiber, Firewalls, and Enterprise TV and Voice. I oversee construction of buildouts for clients while completing deliverables within a predefined budget of $75K per client.• Achieved 100% ramp quota ($3k/month) by improving product sales and developing client network. Show less

Supported a team of nine account executives in providing technical solutions and managed appointments with prospects to promote sales of internet, Voice, TV, and VOIP Systems. Maintained up-to-date knowledge of product information to guide clients with solution-based sales. Built an extensive network of clients through BNI, vendors, property managers, property owners, and local events.

Managed a team of seven professionals to drive sales of various innovative products including Managed IT, Firewalls, Merchant Processing, and VOIP Systems. Negotiated major contracts in collaboration with executives and managed daily appointments. Coordinated with internal sales, business owners, and IT staff to address technical questions, provided guidance on PCI and HIPPA compliance, and strengthened relationships with local vendors through interactive collaboration.

Led installation and servicing of various systems including Fiber optic, coax, firewalls, small networks, VOIP Systems, internet, phone, and TV services to optimize operating stability. Conducted troubleshooting on computer systems to identify and address issues, provided technical support to ensure proper functionality of systems, and expedited workflow. Mentored new hires, assessed job performance, evaluated training needs, and developed effective plans to enhance productivity.