Rizka Septiani Email & Phone Number

• Build strong customer relationships, serving as the main point of contact and driving onboarding success plans.• Advocate for customer needs and communicate effectively to drive solutions and growth.• Educate customers on product features and functionality to enhance their business.• Manage onboarding processes and advise customers on scaling their business effectively.• Anticipate customer needs, track progress, and identify revenue opportunities.• Address issues promptly and maintain proactive communication.• Assist in marketing opportunities and collaborate across teams.• Develop plans for increasing penetration and visibility at key customer accounts.

Indonesia

• Act as point of escalation when required and help manage customer expectations.• Create, analyze and presenting quarterly business review to customers• Drive customer participation and attendance in business related events/webinars or other promotive• activities• Monitor and proactively resolve health risks of assigned accounts• Manage relationship with customers to maintain overall customer health and growth.• Handle customers for type Partner & Large EnterprisesAccomplishments:• Manage to get leads from existing customers for new acquisition from their sister company or group• Successfully get qualified leads for cross-sell and up-sell from existing customers

Jakarta Raya, Indonesia

• Build and maintain trusted relationship with assigned customers to achieve overall customer health• and growth• Act as a focal point for customer when it comes to meeting customers business / technical• expectations• Analyze and forecast customer's traffic, take immediate reactions to ensure ongoing business growth and maximization of revenue/GP• Handle customers for type aggregators (Wholesale)Accomplishment:• Successfully manage to maximize adoption rate, gained revenue from 1 Mio SMS traffics to up-to 5 Mio• SMS traffics per month

Jakarta Raya, Indonesia

• Understand client’s business, knowing exactly which of our products can help them evolve their business• Invoicing and settlement, including solve discrepancies and collection• Contracts negotiation, preparation and maintenance including renewal contract• Manage cross sell and up sell for existing customers• Handle customers for type Small to Medium Enterprises and ResellerAward: TOP Enablement Student Global in Customer Facing Enablement Course (New Solutions)Accomplishments:• Successfully cross-sell new solution to two International Brands• Manage to re-onboard churned client and successfully on cross-sell the product

Jabodetabek , Indonesia

• Manage social empowerment project for nearby community (organic farm)• Coordinate with Assistant CSR to conduct field survey regarding ongoing project• Create new project proposal and project budgeting• Evaluate completed projects with CSR Team• Handle government permission renewal documentsAccomplishment:• Rewarded for Best CSR activities & report 2019 (Half -1 period) from Sintang Government, West Kalimantan, Indonesia

Jakarta Raya, Indonesia

• Manage activities with OJK, APPI and other financial regulatory institutions• Handle company’s regulation renewal related with government• Manage OJK certification for all collectors around Indonesia (all branches)• Regular monitor by coordinated with every branch for employee accident report and report it to expat• Manage company’s CSR activities and company eventsAccomplishments:• Successfully launched HR Portal and regularly writing for article and news section• Successfully held OJK certification in 20+ branches for OTO Group• Successfully held company yearly events (Blood donation, Running – Ekiden, Exhibition and Financial education to school)

Depok, Indonesia

Depok, Indonesia

Depok, Indonesia

Jakarta, Indonesia

• Help to organize media relation event• Make report of daily event that related to company (Finance, Regulation, CSR, etc)• Create report of positive and negative press in any news and media that relates to company’s image

Bachelor'S Degree, Bachelor Of Social, Communication Studies (Major In Public Relation), Completed With A Cumulative Gpa Of 3.46 In 3,5 Years (Avg. Is 4 Years)

Activities and Societies: • Head of PR Department for Kelompok Studi Mahasiswa Universitas Indonesia in 2015 • Strategic Communication.

Education record