Rizka Septiani Email & Phone Number

• Build strong customer relationships, serving as the main point of contact and driving onboarding success plans.
• Advocate for customer needs and communicate effectively to drive solutions and growth.
• Educate customers on product features and functionality to enhance their business.
• Manage onboarding processes and advise customers on scaling their business effectively.
• Anticipate customer needs, track progress, and identify revenue opportunities.
• Address issues promptly and maintain proactive communication.

Indonesia

• Act as point of escalation when required and help manage customer expectations.
• Create, analyze and presenting quarterly business review to customers
• Drive customer participation and attendance in business related events/webinars or other promotive
• activities
• Monitor and proactively resolve health risks of assigned accounts
• Manage relationship with customers to maintain overall customer health and growth.

Jakarta Raya, Indonesia

• Build and maintain trusted relationship with assigned customers to achieve overall customer health
• and growth
• Act as a focal point for customer when it comes to meeting customers business / technical
• expectations
• Analyze and forecast customer's traffic, take immediate reactions to ensure ongoing business growth and maximization of revenue/GP
• Handle customers for type aggregators (Wholesale)Accomplishment:

Jakarta Raya, Indonesia

• Understand client’s business, knowing exactly which of our products can help them evolve their business
• Invoicing and settlement, including solve discrepancies and collection
• Contracts negotiation, preparation and maintenance including renewal contract
• Manage cross sell and up sell for existing customers
• Handle customers for type Small to Medium Enterprises and ResellerAward: TOP Enablement Student Global in Customer Facing Enablement Course (New Solutions)Accomplishments:
• Successfully cross-sell new solution to two International Brands

Jabodetabek, Indonesia

• Manage social empowerment project for nearby community (organic farm)
• Coordinate with Assistant CSR to conduct field survey regarding ongoing project
• Create new project proposal and project budgeting
• Evaluate completed projects with CSR Team
• Handle government permission renewal documentsAccomplishment:
• Rewarded for Best CSR activities & report 2019 (Half -1 period) from Sintang Government, West Kalimantan, Indonesia

Jakarta Raya, Indonesia

• Manage activities with OJK, APPI and other financial regulatory institutions
• Handle company’s regulation renewal related with government
• Manage OJK certification for all collectors around Indonesia (all branches)
• Regular monitor by coordinated with every branch for employee accident report and report it to expat
• Manage company’s CSR activities and company eventsAccomplishments:
• Successfully launched HR Portal and regularly writing for article and news section

Depok, Indonesia

Depok, Indonesia

Depok, Indonesia

Jakarta, Indonesia

• Help to organize media relation event
• Make report of daily event that related to company (Finance, Regulation, CSR, etc)
• Create report of positive and negative press in any news and media that relates to company’s image

Bachelor'S Degree, Bachelor Of Social, Communication Studies (Major In Public Relation), Completed With A Cumulative Gpa Of 3.46 In 3,5 Years (Avg. Is 4 Years)

Activities and Societies: • Head of PR Department for Kelompok Studi Mahasiswa Universitas Indonesia in 2015 • Strategic Communication.

Education record