Rizka H. Email & Phone Number

Jakarta, Indonesia

Corporate Banking Japanese

Jakarta Selatan, Jakarta, Indonesia

Launched in late 2019, Ginee is one of Asia's leading e-commerce merchant services platforms. We provide omnichannel order, warehousing, supply chain, and distribution management solutions for retailers, distributors, and suppliers. Our digital marketing arm also provides big data, multi-channel advertising, and performance marketing solutions for brands and enterprise customers.Today, Ginee supports 150,000+ active merchants on its platform, which has processed over a total of USD3… Show more Launched in late 2019, Ginee is one of Asia's leading e-commerce merchant services platforms. We provide omnichannel order, warehousing, supply chain, and distribution management solutions for retailers, distributors, and suppliers. Our digital marketing arm also provides big data, multi-channel advertising, and performance marketing solutions for brands and enterprise customers.Today, Ginee supports 150,000+ active merchants on its platform, which has processed over a total of USD3 billion in total GMV since 2020. Currently active in Singapore, Indonesia, Philippines, and mainland China, we are rapidly expanding operations across SEA and Greater China.As part of the Advance Intelligence Group, an Al-driven technology company with over 2,000+ staff worldwide, we are united by a shared vision and purpose: to Advance with Intelligence for a Better Life--for our customers, colleagues and communities.Responsibilities:- Deliver intensive 1 on 1 personal training and regular mass training to merchant regarding Ginee ERP , Ginee WMS, Ginee Omni Chat features- Maintain merchant's live rate by ensuring high activeness in product usage during incubation period- Deliver internal training to after sales team to increase product knowledge of each member- Develop training materials by completing thorough research, analyzing merchant behaviour and preferences/demand- Guide and help the customer during the onboarding process so they can reach an early value and needs fulfilled in the shortest period of time- Ensure a smooth and efficient training and onboard process- Ensure 100% feedback escalated and issue solved- 100% conduct new feature internal testing- Create features user guideliness- Conduct new feature blasting & campaign- Work closely with other after sales team and product team to escalate and push merchant needs to promote product optimization- Assist WMS setup process end to end from Pre-Setup until Go-Live Show less

Jakarta Selatan, Jakarta, Indonesia

• Supervisor to Client Success Officer• Plan and strategize appropriate telemarketing pitching in accordance with current event in Indonesia• Evaluate CSO Performance on daily and weekly basis• Responsible for CSO sales performance and monthly target• CSO's first point of contact for any burning issues or escalation• Take part of Bitocto's podcast as Voiceover (VO) Talent• Handle Walk-in client• Reporting, training the CSO• Handle OTC service request•… Show more • Supervisor to Client Success Officer• Plan and strategize appropriate telemarketing pitching in accordance with current event in Indonesia• Evaluate CSO Performance on daily and weekly basis• Responsible for CSO sales performance and monthly target• CSO's first point of contact for any burning issues or escalation• Take part of Bitocto's podcast as Voiceover (VO) Talent• Handle Walk-in client• Reporting, training the CSO• Handle OTC service request• Customer service, customer relation and customer support.• Customer reactivation and retention Show less

Jakarta, Indonesia

• Contact potential clients from database provided (telesales and telemarketing)• Educate clients about the business • Give 1 on 1 training to clients• Monitor chat engines, handle inquiries through various chat platforms• Answer to clients’ needs, prepare daily report on sales and service• Complaint handling• Customer service, customer relation and customer support.

Jakarta Selatan, Jakarta, Indonesia

I was in charge of double roles, as passenger sales and FFP.As Passenger sales:• Maintain relationship with existing travel agents both Online Travel Agent (OTA) and Offline Travel Agent• Responsible for appointed travel agent sales performance• Handle inbound inquiries from travel agent such as commission, promo fare, travel fair terms, refund process, etc• In charge of travel fair• Report and analyze Jakarta market sales based on total passenger sales• Conduct… Show more I was in charge of double roles, as passenger sales and FFP.As Passenger sales:• Maintain relationship with existing travel agents both Online Travel Agent (OTA) and Offline Travel Agent• Responsible for appointed travel agent sales performance• Handle inbound inquiries from travel agent such as commission, promo fare, travel fair terms, refund process, etc• In charge of travel fair• Report and analyze Jakarta market sales based on total passenger sales• Conduct bi-weekly report to summarize travel agents sales achievements• Conduct flown report• Update Sales Manager meeting material for Head Office in Taiwan• Manage Ad-cash/Ad-barter, giveaway and giveaway stock, and action planAs FFP person in charge:• Customer service and customer service report 1st PIC• Provide sufficient information to member/frequent flyer regarding FFP such as membership explanation, card tier status and progress, mileage progress• Responsible for FFP matters such as transfer/return miles, nominee register, claim mileage, etc and complaint handling Show less

Greater Jakarta Area, Indonesia

• Responsible for performance of sales services & quality control• Provide booking services & informations to passenger, other airlines and travel agents• Arrange special requirements such as meal, incapacitated passengers ,etc• Conduct pre-flight check• Handle all queue items such as arrange auxiliary services, advice confirmation from waitlist, etc.

Makassar Area, South Sulawesi, Indonesia

• Responsible for processing and handling reservations by various channels such as email, telephone, sales office, live chat, other hotel departments, travel agents and central reservation systems referral• Conduct soft selling to guest• Manage hotel rooms allotment on Extranet• Manage expected arrival list and reporting• Support the front office to handle guest

Makassar Dan Sekitarnya, Sulawesi Selatan, Indonesia

Responsible for reviewing job safety analysis and reporting, doing safety patrol and ensuring job safety compatibility

Makassar Dan Sekitarnya, Sulawesi Selatan, Indonesia

• Responsible for increasing the quality of Exchange Participants before going for exchange and maintain the implementation.• Ensuring the quality of realization through Co-delivery the Standard & Satisfaction with hosting Local Committee• Sending and maintain the development of Exchange Participants after exchange program

Bachelor'S Degree, Public Health/Occupational Health And Safety

Majoring Public Health. Concentration in Occupational Health and Safety , graduated with Cum Laude Predicate, GPA 3.65 (scale 4.00)

Education record