Rizki Binangkit Email & Phone Number

Jakarta, Indonesia

- Monitor delivery performance cycles to identify and overcome operational gaps and Continuously find new innovative ways to streamline operations activity with the best solution and execution.- Worked closely with first mile, middle mile, last mile, sort, and customer service in some projects to reduce loss and over SLA rate for operational improvement.- Deep-dive analysis on aging and backlog parcels, e.g. preventive plan for peak season and alternative shipment route.- Work with multiple stakeholders to refine best practices and recommendations that maximize operations efficiency and diminish problematic parcel rates.- Analysis of past performance, perform variance analysis, identify trends, and make recommendations for product operations improvements.

Jabodetabek , Indonesia

- Receive and analyze escalation from Customer Care Team based on User report/complaint.- Monitor, follow up reports from our partners.- Strong analytical thinking in providing solutions to problems in orders and user complaints.- Fast typewriting and accurate in respond to message from our partners and customers.- Communicate courteously with our partners and customers by email or call.- Foster good relations with our partners and customers.

Jakarta Raya, Indonesia

- Investigate report form our customer about delivery issue (Missing/Broken Goods)- Maintains SLA investigation from our logistic partners for make a better costumer experience- Process of disbursing insurance claim funds

Jakarta

- Identifying new sales leads- Pitching products and/or services- Maintaining fruitful relationships with existing customers