Risk Management
Currenta. Customer Complaint Handlingb. Fraud Investigation (ATO, Card Stolen, Phising, Device Lost)c. Ad-hoc Investigation (incident handling)d. Maintain Fraud to Sales (FTS) and Chargeback to Ratio (CTR)e. Provide supporting documentf. Report deduction loss from chargebackg. Ad-Hoc Investigation (Incident Handling)h. Provide Assistance on any Risk related.