Rizki Juniarto Email & Phone Number

a. Customer Complaint Handlingb. Fraud Investigation (ATO, Card Stolen, Phising, Device Lost)c. Ad-hoc Investigation (incident handling)d. Maintain Fraud to Sales (FTS) and Chargeback to Ratio (CTR)e. Provide supporting documentf. Report deduction loss from chargebackg. Ad-Hoc Investigation (Incident Handling)h. Provide Assistance on any Risk related incident from user account handling to the fraud report including police reporti. Provide monthly BI reportj. Checking suspicious activity escalated from Artajasak. Checking Form UTR from Risk Digital Media Monitoring Team and escalate to AML Ops

Area Dki Jakarta

a. Collect Fraudster data to give to the policeb. Be a witness for police BAPc. Conduct discussions related to Fraud cases with government agenciesd. Make problem solving when the customer visitse. Creating Company Operational Standards on how to problem solving to customersf. Create a Working Instruction (WI) regarding fraud and the like for layer 1 and layer 2g. Make Time Stamps on cases that are urgenth. DSAT (Bad CSAT) analysisi. Make a summary of customer reports published in Media Konsumen

Indonesia

1. Handle customer complaints via email2. Customer visit about Fraud constraints3. SYNCUP with the Client discusses the Fraud case4. Handling fraud & hacking related hacks (digging chronology of cases from victims, securing victims account, force perpetrator account, save victim funds and educate the victims)5. Upgraded to Case Management if further examination and action required6. Synced with Service Recovery team to update the latest issues in the operational field7. Handles unverified customer payments8. Look for the route case when the payment uses a credit card or instant payment (Virtual Account, Mobile Banking, etc)9. Escalated to Case Management if further checks and action are needed10. Synced Up with Service Recovery team to update the newest issue at the operational field11. Handling customer constraints of all kinds12. Escalated to Case Management if further checks and action are needed13. Synced Up with Service Recovery team to update the newest issue at the operational field