Call Center Representative
CurrentA leading telecommunications company in Indonesia previously known as MNC Play.- Provide solutions to 80-100 customers daily to resolve their respective problems.- Being trusted by the team leader to help manage a team of 35 staffs in giving solutions and resolving conflicts to customers.- Provide information to customers regarding the company’s products and services that are suitable to their needs.-Ensure adherence to service-level agreements (SLAs), resolving conflicts internally within the department.