• Leading 8-person of Subject Matter Expert team in several category, and boosted customer satisfaction rate from 75% to 95% for product knowledge issues.• Analyzing product knowledge escalation data to identify buyer and seller behavior, in order to support strategic planning and initiatives.• Developing and curating a robust knowledge base, leveraging historical data analysis to enhance customer satisfaction and boost sales.• Collaborating with cross-functional teams to propel brand profitability and amplify customer satisfaction metrics.• Submitting comprehensive reports to management and stakeholders to support data-driven evaluations.

• Facilitating issue resolution by escalating seller inquiries across Shopee International Platform through various communication channels.• Compiling feedback for 200 SKUs into product descriptions and knowledge bases using tools like Google Data Studio, Google Sites, and Google Script to support chat agents.• Managing multi-source product specification inquiries, including buyer inquiries and content assessments.• Enhancing product data accuracy by proactively identifying and escalating discrepancies to Key Account Managers (KAMs) and sellers across various communication channels.• Collaborating with SIP regional teams to enhance seller quality through meticulous data analysis and reporting.

• Rigorously monitoring and rectifying incomplete product details, markedly reducing incoming escalations.• Managing regional project teams to improve e-commerce platforms through initiatives such as Machine Translation, Title Translation Machine, and Shop Optimization.• Ensuring precise product categorization, safeguarding against the spread of inaccurate or misleading information.

• Expertly managing customer inquiries and requests as a dedicated seller representative, ensuring comprehensive product knowledge and swift resolution of purchasing concerns.• Boosting sales performance by delivering tailored product recommendations and detailed information, significantly enhancing customer satisfaction.• Efficiently escalating complex buyer issues to the L2 support team, facilitating prompt resolutions and maintaining high service standards.• Elevating customer experience and driving sales outcomes by employing proactive communication and strategic problem-solving techniques.

• Duplicate product for promo.• Set products limited discount (LTD).• Screening live product.• Approved upload product.• Mass upload local and SMEs' products.

• Achieved maximum work productivity and sales target.• Handle and re-stock stores' goods (number of loss of goods).• Provided and assisted customers inquiries.• Distribute the goods' product knowledge to customers directly.• Maintained cleanliness in merchandise sales area.